- Report: #61742
Complaint Review: Conseco Finance - Arlington Texas
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Conseco Finance
5850 Interstate 20 W Suite 250 Arlington, 76017-1083 Texas, U.S.A.
Phone:
817-561-8231
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Conseco Finance Dishonest Applied Payments Wrong - Cancelled Credit Life Insurance Without Reason or Permission Arlington Texas
Green Tree Financial Corp. financed our home for us in 1993. I could talk to someone and get things straightened out at that time.
With in the last few years Conseco Finance took over. Payments are no longer being applied to our account as they should be.
Since November of 1998 I have been paying an additional amount towards the principal balance of our account along with the regular payment and credit life insurance amounts.
I have called, wrote letters, and even been into the office to have our account corrected and our payments applied as they should have been and so far no one has corrected it.
Last month in their office, I made a payment, wrote a letter showing how the payments were supposed to be applied and asked them to review our account and correct any errors. I had it signed by one of the employees showing they had received it.
This month I went to make a payment and found out that not only have they applied our payments incorrectly but now I No Longer Have Credit Life Insurance. They had no reason nor permission to cancell it.
Yesterday I called the Insurance Company and found out that Conseco Finance sent them a letter to cancell our Credit Life due to Non-Payment.
I need help and some advice. If needed the name of an honest mobile home finance company.
Patty
Glen Rose, Texas
U.S.A.
With in the last few years Conseco Finance took over. Payments are no longer being applied to our account as they should be.
Since November of 1998 I have been paying an additional amount towards the principal balance of our account along with the regular payment and credit life insurance amounts.
I have called, wrote letters, and even been into the office to have our account corrected and our payments applied as they should have been and so far no one has corrected it.
Last month in their office, I made a payment, wrote a letter showing how the payments were supposed to be applied and asked them to review our account and correct any errors. I had it signed by one of the employees showing they had received it.
This month I went to make a payment and found out that not only have they applied our payments incorrectly but now I No Longer Have Credit Life Insurance. They had no reason nor permission to cancell it.
Yesterday I called the Insurance Company and found out that Conseco Finance sent them a letter to cancell our Credit Life due to Non-Payment.
I need help and some advice. If needed the name of an honest mobile home finance company.
Patty
Glen Rose, Texas
U.S.A.
1 Updates & Rebuttals
Patty
Glen Rose,Texas,
U.S.A.
American Bankers Life Assurance Reinstated Policy - Not Sure If Our Account At Conseco Finance/Green Tree Has Been Updated
#2Author of original report
Fri, October 03, 2003
After several phone calls and several certified letters to both Green Tree (formerly Conseco Finance) and to American Bankers Life Assurance Company WE NOW HAVE OUR CREDIT LIFE INSURANCE REINSTATED. I'm not sure if our account at Conseco Finance has been updated or not. I still have no idea why or who caused our insurance to be cancelled in the first place but American Bankers Assurance Company did state that it had been cancelled by mistake.
