Complaint Review: Consumer Safety Technology - des Moines Iowa

I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail.  I asked her to please have the supervisor contact me when available, and asked when that would be.  Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me.  My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now.  3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working.  It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me. 

At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday.  It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more rude conversation with a customer service rep than the one I just had.  The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her.  I am beyond fed up with this joke of a company.  They have a captive consumer base that has no other options and they feel they can treat their customers like garbage.  I will at a minimum be filing in small claims court, I would love to file a class action lawsuit.  I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at (((email redacted)))

The best day, a jury found Cst in breach of warranty for false positive readings on several devices, no doubt these people at CST with no human decency will appeal, I will bring them to their knees and you should too. If you have had trouble with them , file a small claim suit, and make the that most arrogant a hole I've ever encountered in my life pay.  Will keep you all posted, Man from Massachusetts 

Hello Montrose, 

My name is Jules, I work for Intoxalock and I would like to address your concerns. I apologize for the service you received. We never want any customer to feel they were treated the way you are describing.  We also understand that having this type of device installed can be a lifestyle change for any person and it is our goal to make each and every one of our clients experiences with the Intoxalock as seamless and smooth as possible.
 
The Intoxalock, as well as any other ignition interlock device or equipment that is leased, does require a legal lease document to be signed before it can be installed. This precaution is in place to protect both you and our device.  In regards to your comments on  additional fees being charged to your account; the costs that were itemized at the top of your lease document does include our cleaning/damage fee for the period of your lease and the payment amount would be the same agreed to amount each month. However, if you were subject to additional fees outside of our control, such as a lock out violation charges or if you requested expedited shipping for any reason on a recalibration or lock out, those would be additional amounts to your standard monthly fee. In addition, there is a $3 damage fee per device so if you requested to replace your device prior to your set schedule, that charge would also be implemented. You can find detailed information regarding your specific account in Section 4 of your lease terms.
 
I also apologize for the wait time you described with using our phone system; we constantly strive to reduce the hold time for customers. We have recently implemented extended hours Monday through Friday, by opening at 7 a.m. and now closing at 9 p.m. CST. We are also now open from 9 a.m. to 5 p.m. CST on Saturdays. It is our hope that this will help to reduce reports of high call volume on certain days or time periods. In addition, thank you for your comments regarding our driving tips during your hold time. You make a valid point about winter driving tips in July, and we will make every effort to update these messages with information that is useful each time of year.
 
 Again, I apologize for any inconveniences you have experienced and I invite you to please contact me at 877-777-5020 if you would like to further discuss your situation.

I am from Massachusetts I also had many problems with CST company I felt it got to the point where I could keep complaining about or do something about it here are the steps I took for this problem

1. I gave CST in writhing too CEO by E-mail and written letter to CEO Dave Arringdale ( FAX ) a chance to fix any problems and refund all lock-fees which I had 7 lock outs 2. I wrote my Senator.State Rep. Head of Massachusetts DMV and my State Governor offices explaining the problems I was having and my current status which I personally have consume alochol in 7 years. 3. Open a small claims lawsuit agiants CST Company for all lock out fees, towing, and lost wages. 4. Wrote all offices again to dispute any negative feed back trust thier will be some as needed to support my case. 5. Set a fair amount that I felt should be refunded from the start and remain firm on that figure because they try to settle with you once they your serious. 6. In writing demand that all problems with my devices be resolved and calibrated.

I did all this and have to date got most of my money back which over 1400.00 so far I won my small cliams case and have recieve other refunds from CST so there ways to get your money back if we have courage to stand up for ourselves Good Luck. Also I did this with out a lawyer all it cost me 50.00 in court cost and about 22.00 to fax all letters and would open helping the right people

From CST mess with the wrong guy this time