Complaint Review: Consumer Telcom Inc. - Henderson Nevada

I had a charge from this co. last month on my phone bill and called to let them kn ow that I did not need or want their services, I talked to Edgar, and was very impressed with his honesty and integrity, he tried to do every thing possible, to make sure, I was satisfied with my call. I was satisfied with the results of the call. I checked my bill this month and had a charge on it, and called them again, and talked to Cynthia, and again I was very satisfied with the results, one of the most courteous and pleasant people that I have talked with. She explained to me, just as the ex employee did in the other rebuttal, that I would not receive any more charges from them and gave me a confirmation number of my cancellation of last month. Before we make rash and harsh statements about some one ,we need to double check our facts, the harm this does, can sometimes not be undone, just like when you ring a bell, you cannot get the sound back.

I had a charge from this co. last month on my phone bill and called to let them kn ow that I did not need or want their services, I talked to Edgar, and was very impressed with his honesty and integrity, he tried to do every thing possible, to make sure, I was satisfied with my call. I was satisfied with the results of the call. I checked my bill this month and had a charge on it, and called them again, and talked to Cynthia, and again I was very satisfied with the results, one of the most courteous and pleasant people that I have talked with. She explained to me, just as the ex employee did in the other rebuttal, that I would not receive any more charges from them and gave me a confirmation number of my cancellation of last month. Before we make rash and harsh statements about some one ,we need to double check our facts, the harm this does, can sometimes not be undone, just like when you ring a bell, you cannot get the sound back.

I had a charge from this co. last month on my phone bill and called to let them kn ow that I did not need or want their services, I talked to Edgar, and was very impressed with his honesty and integrity, he tried to do every thing possible, to make sure, I was satisfied with my call. I was satisfied with the results of the call. I checked my bill this month and had a charge on it, and called them again, and talked to Cynthia, and again I was very satisfied with the results, one of the most courteous and pleasant people that I have talked with. She explained to me, just as the ex employee did in the other rebuttal, that I would not receive any more charges from them and gave me a confirmation number of my cancellation of last month. Before we make rash and harsh statements about some one ,we need to double check our facts, the harm this does, can sometimes not be undone, just like when you ring a bell, you cannot get the sound back.

I used to work for Consumer Telcom, and you sound just like the calls I get all day long. First of all, we do not make it difficult for a customer to cancel their account with us, most customers simply do not understand our billing cycle. We are a switchless reseller of long distance time. What that means, is that we do not own any wires, poles, or switches, like the big companies (ATT, VZ, and QWest) We only re-sell long distance time to the customer. Once a customer is signed up for our service (having completed the fcc required third party verification) they recieve initial billing 1 to 2 months later. The reason for that is that we assess the Network Access charge at the beginning of the month. The network access charge is the charge for access to our long distance network (duh, you would think...) We cannot bill, however, until the end of the month. Why? Because we bill a Cent Per Minute rate after the initial free minutes are used. Therefore, we cannot bill until the end of a month, because we do not know how many minutes the customer is going to use during the month. Now, if it takes 1-2 months for the charges to appear on the local phone bill in the beginning, how long will it take for the charges to come off? (I'll give you a minute to do the simple addition, you might need all your fingers, toes, and to unbutton your pants....) Anyway, after you cancel, it is clearly explained, that the charges you are looking at are dated for (blank: insert one to two months before cancellation) your final charges will be dated for the month of (blank: insert the month of cancellation) the month in which you are cancelling your service and will appear in 1-2 further billing cycles. I don't really see how it could be much clearer than this, and yet I hear, day after day "I aint a ginna pay it" for the charges, because the customer thinks they are being charged past their cancellation date. You arent being billed past your cancellation date, you are being billed UP TO your cancellation date. So, no, we do not "give up" on collecting the charges rightfully owed to our company for providing service, this is America, stop trying to welch on your bill just because you do not understand the way the service works, and you cannot comprehend the explanation. Also, your claim to have not authorized our service is laughable. I hear this all day long, then I play the TPV (FCC Required THIRD PARTY VERIFICATION) and the customer makes some hilarious excuse (examples would be, and I quote... "My husband had Alzheimers when he authorized that", "I was dead that day", "Oh yeah, I had a cold that day and didn't know what was going on", " I am (insert age) years old, and I cant understand all this) Do you people just randomly say yes to callers, I mean, I am starting to think I should call some ex-customers on my own time, tell them I have ocean front property in Kansas to sell them, and all they have to do is say yes to MY TPV. Honestly, I hear complaints that actually go to the FCC, and then the customer is humiliated when we play the recording, and prove that they Auth the service. I really hope someone is reading this, BEFORE calling Customer Care for our company. No one is "on your back" unless you put them there, and then tried to WELCH. Pay your bills, you're the one trying to rip people off by not paying the charges rightfully billed to you.