- Report: #1356647
Complaint Review: Corporate Communications - toronto Ontario
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Corporate Communications
200 Consumers Road, Ste 500 toronto, Ontario, Canada
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Corporate Communications Very Misleading Contract - BEWARE toronto Ontario
This company uses a very deceptive method to create recurring revenue for themselves, a negative response... When you sign up for a print ad in a brochure (generally associated with a Real Estate firm), 2 things will happen later.
First, you will never hear from them again. No receipt for your large purchase. No copy of the brochure you have paid to be included in.
Second, you will get charged each and every year thereafter approximately $300 in renewal fees to be included in a web page you never signed up for. You will not receive a notice of this charge and if you don't watch your credit card statement, it can go on for years and years without you even knowing it.
If you do take notice and call them they will be very difficult to speak with. Everything seems to go to voicemail. When you do get them on the phone, they give you this hokey spiel about being included in the web page "free" for the first year and the notice of the subsequent charges is on the contract.
It is in fact on the invoice, but get out your magnifying glass to see it. You were either never told about this charge "or" if like me since the entire section regarding the web page had a line drawn through the cost and a N/A through it, you felt secure that you were opted out. Oh no, opting out is next to impossible.
Its a classic negative response tactic which is not allowed in many jurisdictions and underhanded and sleezy in all. Be careful, the salesman is very clever and you will think you are protected, but likely not. My advice is that you either don't participate with this company or you draw a huge line through the entire middle portion of the contract and make the salesman sign it stating that you opt out of everything but the print ad. And don't forget to draw a line through the fine bullet point speaking of a renewal fee. You may need an electron microscope to see it though...
