- Report: #1187620
Complaint Review: corrigan Moving Systems - Nationwide
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Author Confirmed
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corrigan Moving Systems
Nationwide, USA
Phone:
18002677442
Web:
www.corriganmoving.com
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corrigan Moving Systems Outrageous outlay fees Chicago Nationwide
I had booked an international shipment (some inherited furniture) from Germany with International Moving Services, and Corrigan was their agent at the receiving end in the San Francisco Bay Area. A couple of days before pick up in Germany IMS called me and added several hundred dollars to the quote for delivery to my door in San Francisco, so I choose pick up from their warehouse. I prepaid everything to that German company IMS, or so I thought.
Corrigan contacted me timely and several times regarding the arrival of my package and asked me to fill in some custom forms. I always got back to them right away. They told me as well when my packages had arrived at their warehouse. Warehouse was 35 miles further south than I was initially told, but I love driving in rush hour traffic anyway.
At this point they came up with an additional X-ray and custom fee. This was roughly $160, to which they ADDED AN OUTLAY FEE OF $80 (50%). No negotiation possible, they have got your stuff at this point. Tried to talk to the higher-ups, but International VP Mr. Leet Zwepink was always traveling and never got back to me.
In my view, it would have been fair to tell me to pay this directly on one of the multiple emails that we exchanged rather than taking a 50% fee.
But they choose to just take my money NOW, so here you got another complaining customer. My advice: Go elsewhere.
Oh yeah, they had a hard time to locate all of my packages at the warehouse, but after an hour they got it all together. Small chip came off one of my items. The local staff was helpful.
2 Updates & Rebuttals
JanH
Alabama,Resolved
#2Author of original report
Sat, November 22, 2014
I received very friendly phone call from their International VP and a refund of 50% of the 50% fee. I think this is fair, so this is resolved.
Kevin Corrigan
Michigan,Customer Satisfaction is our #1 Goal
#3REBUTTAL Owner of company
Wed, November 12, 2014
Jan,
I would like to apologize for the negative experience you had recently with Corrigan International. Customer satisfaction is our number one goal here at Corrigan, and our entire team works extremely had to satisfy every customer.
It is always our goal to be upfront about all possible charges before the move starts. X-Ray charges only apply if your container is selected for the scan at the Customs Warehouse. There is no way for us to know in advance if this will be needed, and because of that X-Ray charges are listed as a potential extra charge on the initial quotation you received. The mark-up on the X-Ray charges is used to help offset our rush check request procedure and courier fees to the Customs Warehouse in order expedite the process and avoid additional storage fees at the port, which are significantly more expensive.
I did reach out to Leet Zwepink to discuss your specific move and it sounds like he did have an opportunity to discuss your concerns with you on the phone recently. He stated the two of you had a very good conversation and that he was able to resolve your concerns. If there are additional issues you would like to discuss, please feel free to reach out to either Leet or myself.
Kevin Corrigan
General Manager
Corrigan Moving Systems
