R B
Tusla,#2Consumer Comment
Sun, March 09, 2008
According to The BBB Website, this company has had only 3 complaints and all have been resolved. BBB reported that this business has a SATISFACTORY record for the past 36 months. I will gladly do business with this company when the time comes.
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R B
Tusla,#3Consumer Comment
Sun, March 09, 2008
According to The BBB Website, this company has had only 3 complaints and all have been resolved. BBB reported that this business has a SATISFACTORY record for the past 36 months. I will gladly do business with this company when the time comes.
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R B
Tusla,#4Consumer Comment
Sun, March 09, 2008
According to The BBB Website, this company has had only 3 complaints and all have been resolved. BBB reported that this business has a SATISFACTORY record for the past 36 months. I will gladly do business with this company when the time comes.
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Pedro
Skiatook,#5REBUTTAL Owner of company
Mon, January 07, 2008
The policy in my office has always been no charge for consultation. Only if the patient decide to go with the work, has chosen the type of denture and an impression is taken, then 50% of the cost of the denture is due at that time. I do not recall the patients name but do recall the circumstances. Out of thousand of satisfied patients, it is easy to recall a complain.
The patient came by herself, was examined and given the different prices, she decided to go with one of the better dentures. At that time, the impression was taken and she assisted in selecting the shade of her teeth. As the policy of the company, 50% payment was due. Had she decided not to do any work, there would have been no charge. People leave my office surprised when they come in for consult only, and no charge is put on them. She was treated no different.
When it came time for the payment, she did not have the full amount, some she paid by cash or check I do not recall, and she paid part on credit (which we had to try several of her cards to get approval with the exception of one they were declined) but still left a balance due. She promised to come the next day to pay the balance of the 50%. Her credit card was never charged the amount her daughter stated. The patient came the next day with the balance due for the 50% agreed with a different credit card. In addition we scheduled her next appointment. a week later, one's she missed her appointment, she called and told me that when she got home, her spouse was not in agreement of the purchase and he wanted her money back. She came to the office 2-3 weeks later with her daughter asking for the refund. That is the only time the daughter can truly say what happened.
I have a lab on premisses, the work is started immediately, so I had already an expense on my hand. That is the only reason why I agreed on 50% refund to her. The BBB did not cancel my membership, you can call the BBB to confirm this. I decided not to renew my membership with them. The BBB is not free. As to me being from South America should have no bearing, since I am a US citizen and received my doctorate in denturitry in the USA.
N
Lawton,#6Author of original report
Sat, November 04, 2006
The Dr. finally refunded my mother 50% of what she paid but only that amount because he claims that he sent the wax bite to New York and incurred expenses. Bull!
As we found out, he went on a very nice vacation during the whole time my mother tried to get her money back, and he is still a member of the Better Business Bureau.