- Report: #904378
Complaint Review: costco tire center - edison New Jersey
Reported By:
costcotirecentersucks -
edison, New Jersey, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
costco tire center
2210 New Jersey 27 edison, 08817 New Jersey, United States of America
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costco tire center deceiving members edison, New Jersey
A few years ago, I bought two set of tires for two of my family cars
from Costco Tire Center. Vehicle "A" tires (40K miles warranted) were
rotated and balanced at prescribed intervals. At about 30K, they were
worn down to 4/32 and the worst one was at 2/32. Costco tire techs said
the 2/32 tire was considered bald and may get residual prorated value.
The 4/32 ones were ok.but would have to pay full price to replace them.
If I decided to get just one, Costco will NOT rotate this new one with
the rest of the older tires because their difference in depth exceeded
6/32. At that point, I felt obligated to purchase all 4 tires when only 1
was bald.
Vehicle "B" tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member's fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle "A", Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32.
To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire centers.
Vehicle "B" tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member's fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle "A", Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32.
To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire centers.
