- Report: #450507
Complaint Review: Costco Wholesale - Rancho Cucamonga California
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Costco Wholesale
11800 4th Street Rancho Cucamonga, 91730 California, U.S.A.
Phone:
909-581-1703
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Costco Wholesale Tire Road Hazard Warranty not valid if your membership expires Rancho Cucamonga California
I bought 4 tires for my vehicle two years ago from Costco. Had them installed there and they came with the "Road Hazard" warranty. Saturday one of the tires went flat and we took the vehicle to Costco in Rancho Cucamonga, CA. They told me that the tire was not repairable and would need to be replaced at a pro-rated cost. I said that was fine. They asked for my membership card and I told them that I was no longer a member, but I was when I purchased the tires and had them installed.
The manager told me that they could not sell me a new tire or refund the pro-rated value of the old tire unless I renewed my membership. The cost to renew my membership was more than the refund they were going to give me and the warranty does not specify that the warranty is only in effect while the member stays in good standing.
It was issues like this that made me move over to the "other" club store.
Termite
Los Angeles, California
U.S.A.
The manager told me that they could not sell me a new tire or refund the pro-rated value of the old tire unless I renewed my membership. The cost to renew my membership was more than the refund they were going to give me and the warranty does not specify that the warranty is only in effect while the member stays in good standing.
It was issues like this that made me move over to the "other" club store.
Termite
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
RDS
United States of AmericaCostco
#2Consumer Comment
Wed, March 31, 2010
If your membership has expired you can renew it, if you don't want to keep it after getting your tires fixed you can simply return your membership within that year. If you read the membership agreement you can return your membership anytime as long as it is not expired. I hope this helps you out a little.
