Erin
Kent,#2Author of original report
Tue, January 18, 2005
Well, we finally got Countrywide to fix everything but it took nearly 2 and a half months for them to fix our account and the help of the Better Business Bureau and Washington State Attorney General. Countrywide apologized for the mistake in a letter that I have. All payments were properly credited, all fees removed and our credit was fixed. I am glad it was finally taken care of but I wish they would better train their customer service reps. They are rude and do not know what they are talking about or how to fix a problem. This was a very simple problem to correct. No one should have to go through was we went through but at least it was fixed.