Complaint Review: Covenant Filtration - Oklahoma City Oklahoma

We were ripped off from Covenant Filtration aka Hague in 2008. The Salesman, Corey Landry was the man who came to our house & pushed & pushed us to finally buying the water softener. We told him that we live on a very tight budget and that we can't really afford another bill right now. 

Then he did the huge sales pitch on that they will give laundry soap, shampoo, multicleaner, etc and we won't have to pay for any of that for five years because it will last that long. And we will save all that money not having to buy laundry soap, etc. Which he was giving all these outrageous numbers of what we could be saving and we told him no we don't even pay that and after all that he said we could be saving around $30 a month for not having to purchase any of those products.

Then he showed us the hardness of our water and according to him it was a 30, ("the worst and highest he has ever seen"). Which we were a newly wed couple with kids and didn't like the idea of our kids drinking that water. 

Then he started putting numbers on paper and we kept saying no we can't afford that, then he kept pushing and pushing and said that he would throw this in free which would usually cost this much. And then he said that the first year we will only have to pay around $50 a month, and after the first year it will be a little over $100. Which seems that our due date seems to be changing from month to month so they can charge late fees.

After we finally agreed he went on saying he bought the same system and he got it paid off within 3 years. Which I thought wasn't that bad maybe we will be able to pay it off pretty quick too. They came out 2 days later and destroyed our front side yard by the drive way with a huge deep trench & installed the system. Which my husband had to fill in himself.

Since then we have called complaining to them about their product and they have came out to our house several times to fix their mistakes done to the system. And we called complaining to them wondering why they put the system we bought on a credit card, which we didn't approve of or like. So now we have an over $5000 balance on a credit card that has an interest rate of over 30%, so when we make payments the balance barely moves.

But since they installed it we have called them and said that we haven't been getting any soft water and the salt they put in is still at the same level. But they wanted to charge  a $89 service fee to come out and look at it, which we weren't going to pay for their mistake. So we kept calling and calling and finally we said they never installed the water filter for the sink so they came out for free for that a fixed the water softener problem which was the person who installed the system didn't do the valve right.

Then in 2010 our lawn was flooded and a City worker came and saw our water was leaking at the main water shutoff where hague hooked the system to our water. The City worker said who ever installed the system to the main water line did not do up to City code. So we had to call them again to come out and fix that mess up.

When we first got the water softener and found out it was on a credit card, we tryed calling them and saying we can't afford this and don't want it, and the rude person on the other line just told us this is not a car you can't return it and said it wasn't there problem since it was already paid for and you have to talk to the credit card company. So we have been losing our money on a product that doesn't even work and still doesn't work. Plus we tried to return back to them because it has never worked.

We haven't had to buy salt since we bought the system in 2008 it still has the same salt it came with at installation, because the salt doesn't go down and our water is not soft. They have called to see if we want to schedule an appointment so they can change out our water filter for the sink and have told them no because nothing works anyway.

I wouldn't recommend them to my worst enemy, because once they have their money that is the last you hear from them unless it involves them trying to sell you something else.