- Report: #1468381
Complaint Review: Credit One Bank -
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Author Not Confirmed
Why?
Credit One Bank
United States
Phone:
877-825-3242
Web:
www.creditone.com
Categories:
Business Rating:
(0)
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Credit One Bank Fraud Division closed my account because of no fault of my own. After more than 50 days they have not contacted me to fix the problem. Nationwide
This is a rip off if I have ever seen one. The Public should be notified to stay away from this company. I have been a customer in good standing for more than 5 years and they have increased my line of credit more than 4 times already. I have a Visa Card with a credit line of $1200.00 and a Master Card with $900.00
On Nov 18th they called to verify some transactions and I said I did make them. So why did they closed my account? I protested the closure and they said it's their policy to close the account when the Fraudulent transaction is found. ( There were not a fraudulent transaction I did make them I told them. I said I made those transactions. This happened on Nov 18th they closed my account and after 50 days they have not opened it back up. I was asked to send in my documents so they can reopen my account. I did so over and over again. they provided a fax number for me to fax the documents.I sent them my driver's license and my passport.
To this day they have not only reopened my account. But they have not contacted me to correct the problem. I call them 7 or more times and they have called me once because I told them I am not ever going to contact them again because they do not call or write to me to address the matter. Their customer service department is the worst. I owe them money and they don't try to reach out to me to collect their money? Whoever heard of such a company? I have had it with them. Again I have been a customer in good standing they have no complaint about me. I am a Senior Citizen I am 69 years young. ( never say old) it's Senior Citizen abuse.
Buyer BE Ware!! They are a RIPOFF CREDIT CARD COMPANY DOING BUSINESS NATIONWIDE.
Victor M Del Toro Jr/LONG TIME CUSTOMER
