Complaint Review: CREDIT SOLUTIONS OF AMERICA - CSA - ADDISON Texas

SPECIAL UPDATE: April 14 2011: Credit Solutions of America remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Credit Solutions of America is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Credit Solutions of America has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Credit Solutions of America has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Credit Solutions of America remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Rip-off Report Investigation:

Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.

Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.

Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGIONAL REPORT THAT WAS FILED

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CREDIT SOLUTIONS OF AMERICA - CSA rip-off fraud ADDISON Texas

This company talks a good line until they get your info, then everything goes the opposite way. They will not return clients calls, do not respond to emails, do not contact creditors. Their 1st rule: "Let Credit Solutions do the talking for you", is a laugh. Clients are told to fax creditor letters to them so that they can respond or help the client respond, that too is a joke.They claim to be members of the Dallas Better Business Bureau but as of June 1, 2006, they were not. There have been 126 complaints filed with the Bureau in less that the three years that Credit Solutions has been in business. Settling these complaints is like pulling teeth. And most often does not happen.

They claim to settle their clients accounts at 60% savings in 12-36 months. that the client is then debt free. It does not happen. Nor do they have monthly follow-ups or credit counseling as they state.

They give tricks and loopholes for clients so that the creditors cannot reach them. There are two printed in the handbook. I called and finally got one of their reps when a very pushy creditor continued to call me. I received a very blunt answer when I told the employee my problem: "We do not contact the creditors, they have to call us."

They claim to have "working relationships with the credit card companies. I received a letter from Advanta stating that is not true. Credit Solutions is not regulated by the FTC. This was after I called Credit Solutions and was told yes they do work with Advanta. They have to have a checking account number from the clients so that they can take their fee out monthly.

I cancelled the one at my bank and faxed a ternination letter to Credit Solutions on June 2, 2006. It did not take them long to call me because they could not get their money. I told the employee my problems with them and that I wanted the money returned because they had done absolutely nothing to earn it. I was told that he needed to talk with his boss and that he would get back to me. That was one month ago.

I urge anyone who has had dealings with this company to put it on this web site. They need to be stopped. Their false advertising needs to be stopped.

Kathryn JACKSONS GAP, Alabama
U.S.A.