Lacey
Helena,#2Author of original report
Thu, July 05, 2007
After the horrible treatment I received from Credit Solutions I quickly filed complaints with the Rip Off Report and the BBB of Texas. About a week later I was contacted by a credit solutions employee regarding the complaint I filed with the BBB. She offered me all of my money back minus $630 if I retracted the complaint. I gladly took the offer, retracted the complaint and went on my merry way.
About a month after this instance I received another phone call from a different credit solutions employee offering me free services to settle all of my debts. I thanked them for the offer but explained that I recently had to file for chapter 7 bankruptcy to do the worsened financial state they had put me in. She apologized for this and said have a nice day. I received another phone call from the same employee offering me the remainder of my money back if I retracted the complaint from the Rip Off Report. I received the money about a week later.
I hate that I had to go through all of this in order to get my money back. They did return it, but after a lot of hassle and emotional distress on my part. At least they ended up doing the right thing.
Bob
Dallas,#3UPDATE EX-employee responds
Wed, June 20, 2007
You can cancel their program at any time and have no further obligations to pay their fees. They may not sue you for the remainder of the service fee.
Lwinmar
Chino Hills,#4Consumer Comment
Thu, June 07, 2007
Can they sue you since you signed a contract with them for stopping the automatic payment from your account before their fee is paid in full?
Lwinmar
Bob
Dallas,#5UPDATE EX-employee responds
Thu, June 07, 2007
Call the customer service number and ask to speak to the manager. 800-648-4590 Tell them that you are still waiting on your refund and if nothing is going to be done about this that you will contact the FTC (federal trade commission) and also the Texas Attorney General and file a lawsuit against them. You will most likely have a check overnighted to you. I worked there for quite some time and have seen this done on numerous occasions. Also if you read some of the other posts, thats exactly what people where doing.