Complaint Review: Credit Solutions - Addison Texas

Rip-off Report Investigation:

Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.

Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.

Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGIONAL REPORT THAT WAS FILED

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Credit Solutions Took our money and would not return it even though we signed no contract! Addison Texas

In March of 2006 we called Credit Solutions to try and get our bills under control. At which time they asked us to open a debt savings account with them, to save money to pay our creditors nothing at all was mentioned about any fees. So they took $216.17 out on 3/18/2006 and 4/18/2006 and during all that time we never received a phone call or what they called a welcome package.

So we called them up after several attempts to get our paperwork fell on deaf ears and told them we were canceling what actually never was and to send us a check for the two with drawls from our account they said ok. But the very next month another $216.17 was taken out after canceling them. So we called and they said sorry it was a mistake and that someone in account management would call us to let us know when they would direct deposit our money back into the account they took it from.

Well we received no call from anyone big surprise so I called them and got the usual sorry and we will get someone to call you back in a few minutes, well once again I received no calls and when I tried to talk to someone in authority they gave me the old sorry no supervisors are available at this time but we will take your name and someone will get back to you line at which time I admit it I blew up and started shouting at the rep. on the phone who hung up on me!

So guess what happened I called my bank and tried to put a stop to them taking another $217.16 which is what the bank requested but they could only stop it if it was for that exact amount. but guess what they did not take out that amount and they did not redeposit any of the prior monies they took out for the next two months on 7/18/2006 and 8/18/2006 $105.34 a different amount so since we did not know the amounts we could not do a stop payment with our credit union.

So here we are still fighting to get what has been stolen and I really think it has to be theft because we basically fired them but they continued to take money four months after the fact! I need help I am disabled paralyzed from the chest down and I only receive $780.00 a month from SSDI, sure my wife works five jobs and that is the truth, but $1079.32 for doing nothing it a lot of money to us it takes away from my family and we have four children!

So if anyone out there can help us please do so ASAP!

Stephen

Gardnerville, Nevada

U.S.A.