Adam
Jeffersonville,#2UPDATE Employee
Sun, May 04, 2008
The $17.47 that you reciept showed is the activation fee that all Cricket customers pay. As for not being able to activate a used Cricket phone it is policy to run a phones ESN to make sure it is not stolen, if the phones ESN dose not go through we at the retail location can not activate the phone. you may want to try going to the coorprate store in Louisville
Adam
Jeffersonville,#3UPDATE Employee
Sun, May 04, 2008
The $17.47 that you reciept showed is the activation fee that all Cricket customers pay. As for not being able to activate a used Cricket phone it is policy to run a phones ESN to make sure it is not stolen, if the phones ESN dose not go through we at the retail location can not activate the phone. you may want to try going to the coorprate store in Louisville
Adam
Jeffersonville,#4UPDATE Employee
Sun, May 04, 2008
The $17.47 that you reciept showed is the activation fee that all Cricket customers pay. As for not being able to activate a used Cricket phone it is policy to run a phones ESN to make sure it is not stolen, if the phones ESN dose not go through we at the retail location can not activate the phone. you may want to try going to the coorprate store in Louisville
Adam
Jeffersonville,#5UPDATE Employee
Sun, May 04, 2008
The $17.47 that you reciept showed is the activation fee that all Cricket customers pay. As for not being able to activate a used Cricket phone it is policy to run a phones ESN to make sure it is not stolen, if the phones ESN dose not go through we at the retail location can not activate the phone. you may want to try going to the coorprate store in Louisville
M
Winston Salem,#6UPDATE EX-employee responds
Thu, March 20, 2008
You are right that Cricket only allows 5 or so customer service calls per month....that is PER NUMBER. They have an IVR that reads the phone number you are calling from in order to determine how many times you've called during the billing cycle. I could see them using this for tracking purposes in order to determine if there's a recurring issue. However, they use it to keep customers from calling them. You're right...it IS horrible, in the way they use it. REALITY: Customer Service reps cost money...and the less you call, the lower they can keep their prices. That's their methodology and logic...however crazy it may sound. ANOTHER REALITY: I've worked in different company's call centers for over 4 years. I hear a lot that "the customer service rep hung up on me". At least 80% of the time, this is NOT true. The TRUTH is that the customer's phone hangs up (especially if they're using a cell phone)....and we're left with dead air. The times when I see it the most is when a customer is upset and starts yelling, and they do notice that they've hung up the phone. Then they callback saying that "the rep hung up on me"...
Atxpitbullmami
Leander,#7Consumer Comment
Wed, March 05, 2008
I was told by a Cdricket rep that if call into Cricket more than 5 times in one month they block your account from talking to a represenative because it costs Cricket money to allow you to talk to a person on the other end. That tells you what kind of crap this company is only allowing you a certain amount of customer service calls in a month, they dont even consider dropped calls or if their reps hang up on you!
M
Winston Salem,#8UPDATE EX-employee responds
Sun, February 17, 2008
You've definitely had quite an experience in the first couple months with Cricket!! I'm going to try and address your issues one by one. 1) You said that you activated a BRAND NEW phone, and the phone cost you $74.19. What was the actual price of the phone? Was it $69.99 + tax? Also, where did the $17.49 credit come from? Was it detailed on your receipt what it was for? As I see it, the $17.49 credit is $74.19 $54.70 = $17.49. Just a tip: when you pay for a NEW phone, your first month is INCLUDED in the price of the phone. THAT is what the rep meant by the first month is FREE, since you don't have to pay for a month of service upfront, like Verizon and other companies. What you don't know is that you're being billed a month ahead so the payment you make/made on Feb 10th is for Feb 11th March 10th service. Basically, when your bill is due, you pay for service through your NEXT due date, and NOT through your current due date. 2) Also, what plan did you choose? If your monthly bill is $54.70, it sounds like you chose the $50/month planwhich with taxes (depending on your state and local taxes) should come to $54.70. It's hard for me to tell based on the amount especially since I don't know your taxes. 3) Yes, Cricket reps were right in that you have to completely disconnect the old phone from your son before activating it under another account. It could have been that your son's phone was suspended due to non-payment at the time. I personally think it was HORRIBLE that the reps had so much trouble disconnecting your son's account. The CSRs at Cricket have gotten HORRIBLE...and Cricket's moved to having CSRs from India instead of having US-based reps. About 3-4 years ago, it was NOT that way...and Cricket had EXCELLENT customer service, at least on the phone (they have NEVER had good customer service in the stores) 4) For the billing, let me break it down for you: $15.00 activation fee - old phone (from son) $37.76 daughter's phone, *monthly* rate (remember, you called on 1/30/08 to activate the phonethis is VERY important) -$5.00 credit for having adding additional phone $45.79 it seems this is the prorate for adding your daughter's phone to your account on 1/30/08 (remember, billing is a month *ahead*, so the prorate will be MORE than 1 month) Basically, the "$17.49 credit does NOT exist because what you paid for your first phone INCLUDED the first month of service, since the service is billed a month in advance, as explained above. The first rep you spoke to didn't tell you correctly how the first month of service is free works. Just so I understand correctly, what is the rate plan you chose for your FIRST phone?