- Report: #1319063
Complaint Review: Cricket Wireless - Nationwide
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Author Not Confirmed
Why?
Cricket Wireless
Nationwide, USA
Web:
www.cricketwireless.com
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Cricket Wireless Refuse to refund unused service on canceled line same day after told to pay by CSR to cancel for refund. Nationwide
I called to cancel 2 lines from my account and pay for the next moth service on the other 2 lines I was keeping. I was told by the CSR that I needed to pay the full 165.00 for the coming months service to cancel any lines, then after I paied I could call back and have the 2 lines canceled and a credit for the 2 lines service that was not used applied to my accout.
After making the payment and calling back to cancel the line and have the credit applied I was told that is not possible. I excilated it to a supervisor, and was told the same thing, that once paied they can never give credit or refund, even though the serivice was never used at all, and the payment was made 5 min before the request for cancel and refund.
I don't like being lied to, just to get another months service out of me! These lines are not going to be in use, and I am bing forced to pay for serive I have no use for!
