- Report: #91541
Complaint Review: Cricket - Tulsa Oklahoma
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Cricket
71st And Memorial Tulsa, 74133 Oklahoma, U.S.A.
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Cricket ripoff took perfect phone to back room, then came out with it broken Tulsa Oklahoma
I bought a used cricket kyocera phone from friend. It worked perfectly fine when he stopped his phone service from cricket and then he sold it to me.
I took it to cricket business to re-program and activate, but when the "tech" took the phone he punched a few numbers into the computer and then took the phone to the back.
Five minutes later when he returned the phone's message on the screen said "service needed"!!
Just a few moments before the phone was on and was dispaying all functions (even my friends' numbers and names were still stored in the database of the phone because I was scrolling them while waiting in line for over an hour!!!!)
Then they said I would have to buy a new phone because the phone I had wasn't able to be programmed!!!
What a rip-off! Has anybody else experienced this type of situation?? Please respond if so!
Sid
Tulsa, Oklahoma
U.S.A.
I took it to cricket business to re-program and activate, but when the "tech" took the phone he punched a few numbers into the computer and then took the phone to the back.
Five minutes later when he returned the phone's message on the screen said "service needed"!!
Just a few moments before the phone was on and was dispaying all functions (even my friends' numbers and names were still stored in the database of the phone because I was scrolling them while waiting in line for over an hour!!!!)
Then they said I would have to buy a new phone because the phone I had wasn't able to be programmed!!!
What a rip-off! Has anybody else experienced this type of situation?? Please respond if so!
Sid
Tulsa, Oklahoma
U.S.A.
1 Updates & Rebuttals
Sherry
Phoenix,Arizona,
U.S.A.
I can totally relate to most everyones problems.
#2UPDATE Employee
Sat, June 05, 2004
I currently work for Cricket in the Phoenix Market. With reading all the complaints on here, I can totally relate to most everyones problems. As far as the rebates go, that is a separate company, not really affiliated with Cricket. But concerning your problem, kyocera phantom phones main problem is either "service required" or a bunch of letters and numbers on the screen. While the phone may have worked while you were standing in the line, when the sales rep went to see if it could be programmed, the phone comes up service required. Its a procedure that we have to go through to make sure the phone can be activated, and if there is a glitch in the phone the computer will allow us to see that, so instead of you paying for a 25.00 activation fee and a full month of NON-REFUNDABLE service, the problem was identified with the phone which in the end saved you approximately 75.00. You took the risks in buying a used phone from someone. When you take the cheap way out, its not always the cheapest way out. Next time, it might be a better idea to pay the extra $50.00 for a brand new phone with a warranty.
