- Report: #89525
Complaint Review: Cross Country Auto Transport - Altamonte Springs Florida
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Author Not Confirmed
Why?
Cross Country Auto Transport
931 N SR 343 Suite 1201-166 Altamonte Springs, 32714 Florida, U.S.A.
Phone:
888-546-6683
Web:
N/A
Categories:
Business Rating:
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Cross Country Auto Transport, Auto-move.com ripoff! Moving company kept my cash, and refuse to refund after not performing. Altamonte Springs Florida
BEWARE of CROSS COUNTRY AUTO TRANSPORT! After expressing interest in contract their services I was contacted by a representative stating that they had a cancellation and if I acted quick (by signing the contract and giving them a refundable $200 deposit) they would be able to pick up my car within two days. Two days after sending in the contract and deposit, as requested, I still had not heard anything so I called them. I was told that I could not speak to my sales representative and the truck was overbooked. The customer service person told me that they would probably pick the car up the next day, No big deal, she said. For the next two weeks I called back almost daily to find out when my car would be picked up and repeatedly I was told, We'll get back with you. Nothing!
Finally, when I was told it could take up to a couple of months, I requested a refund of my deposit because I did not feel comfortable doing business with a company of this sort. I was told that there was no problem with that but I needed to send in a certified letter requesting a refund. So I sent the certified letter (received 4/23/04) but heard nothing back from them. So I called once again. This time I was told that my request for a refund was denied on the basis of it was within 7 days of the pick up date.which they had NEVER given me!
Well, I shouldn't say thatthey gave me six dates but they missed all of them! But they couldn't offer me a pick up date at the time I cancelled my order. She then told me that if I wanted my money back that I had to take that up with the credit card company because they were keeping the $200. Granted, it is only $200 (I was lucky it wasn't more), but it is a matter of principle now. If you heed one bit of advise from thisDON'T DO BUSINESS WITH CROSS COUNTRY AUTO TRANSPORT!!!
James
Palm Beach Gardens, Florida
U.S.A.
Finally, when I was told it could take up to a couple of months, I requested a refund of my deposit because I did not feel comfortable doing business with a company of this sort. I was told that there was no problem with that but I needed to send in a certified letter requesting a refund. So I sent the certified letter (received 4/23/04) but heard nothing back from them. So I called once again. This time I was told that my request for a refund was denied on the basis of it was within 7 days of the pick up date.which they had NEVER given me!
Well, I shouldn't say thatthey gave me six dates but they missed all of them! But they couldn't offer me a pick up date at the time I cancelled my order. She then told me that if I wanted my money back that I had to take that up with the credit card company because they were keeping the $200. Granted, it is only $200 (I was lucky it wasn't more), but it is a matter of principle now. If you heed one bit of advise from thisDON'T DO BUSINESS WITH CROSS COUNTRY AUTO TRANSPORT!!!
James
Palm Beach Gardens, Florida
U.S.A.
1 Updates & Rebuttals
Karen De Jesus - OFFICE MANAGER
ALTAMONTE SPRINGS,Florida,
U.S.A.
At times we face delays that are out of our hands due to breakdowns, weather conditions, accidents and other miscellaneous conditions
#2UPDATE Employee
Wed, May 12, 2004
As a transport company we handle a high volume of customers and we do ship around 500 vehicles or more every week. We try our best to accommodate each customer in every situation. At times we face delays that are out of our hands due to breakdowns, weather conditions, accidents and other miscellaneous conditions. The deposit that is required from our customers is to hold a place on the carrier for their vehicles. Once an order is booked and the customers has any questions or needs a status, we then ask them to contact our customer service department. We then handle the customer's request. When a customer is not satisfied in regards to delays and they wish to cancel our services, which is stated on the contract to notify us 7 days before the actual pick date so that the driver has enough time to replace that vehicle on the carrier. We ask for a certified letter which has to reach our facility within that 7 day window. Customer's are fully aware when they read and sign our contract to our policies. We only contact the customers if there is any problems with there transport, if and only the driver calls us to notify us of the delay or the customer calls in for a status. When customers calls us to check on a status we do not have the information they request, only because we are licensed brokers and when we do not have our trucks available we sub contract. We then become the middle man and have to contact the transporters to retrieve information for our customers. AT times we have to wait for a call back. Our customers feel at times that we are not being honest and assistful. We try our best to update our customers each time they call or email us. Drivers call in to book orders and sometimes they are not aware that their carriers are overbooked or went over thier weight restrictions. They then call us to cancel the orders which leaves our customers with no drivers. We then have to redispacth the order and find other drivers that are reliable. We then notify our customers of the situation but they are no pleased and are not understanding that situations like this is can happpen and are unpredictable. Our pick up dates can change at anytime, especially in this business where time and dates are really not garunateed. I hope that my explanation in this case has left you or the customer with some understanding and I do apologize to our customer for any frustration or inconvenience we have caused them. If you need any further information regarding this statement, please feel free to contact us at our toll free number 888-546-6683. Thank you and have a great day. Sincerely,
