My company is in the business of judgment recovery asset location and skip tracing defendants for over 30 years. On March 5th, I was contacted by Ken Kumming a partner in Crossroads Investigations. I have known both Ken Cumming and his partner Glenn Smails for many years and have done several jobs for them.
Ken Cummings requested a search of attachable assets of a defendant and the results were provided to him the same day. That day, I charged the credit card on file for the agreed upon amount due as I have in every other previous instance. Three weeks later, I was notified by my bank that the charge to this card had been charged back as fraudulent.
I was completely dumbfounded by this and immediately called both the office number and Ken Cumming's cell phone to find out why. I left repeated messages before I was able to reach Kenneth Cummings on his cell phone. He expressed no knowledge of the charge back and said it was not done.
I contacted my credit card processing company and confirmed it had been charged back for fraud. I again attempted to reach Ken and and after leaving several messages, he finally answered and said he was at the bank getting a new card and would call me back as soon as he left the bank with a new card.
Never heard back. Left several more calls- Finally answered and said I would have a new card to charge in the morning. This exact same scenario went on no less than 6 times over a period of several weeks with empty promises of an immediate call back with a new card to charge. Needless to say it has not happened and I still have no idea why it was charged back.
This morning I reached Ken and demanded no more run around and empty promises. He provided a credit card number--- SAME ONE as before. This card is permanently blocking my charge and it remains unresolved. This is a blantant theft of services from an honest and unsuspecting long time vendor providing them a service.
Any vendor even considering work assignments from this company would be well advised to get their money up front before even doing the work. Theft of services is not only a crime but it speaks volumes as to their integrity and business ethics. Anyone considering useing their services or working as a vendor for them should think very seriously about how dishonest and disreputable they both are.
Peter
bradenton,#2Author of original report
Tue, May 14, 2019
I spoke with Glenn Smaill. a partner in Crossroads Investigatiopns this afternoon and was given an alternate form of payment so this issue has been resolved to my satisfaction