Complaint Review: Crown Relocations - Internet

22-Mar-12 Home survey done and quote formulated by Salesman from Crown
Quote accepted and paid for in full.
29-Mar-12Goods collected from house
31-Mar-12Visa details provided to Crown
24-Apr-12Contact made with local Crown office as per Crown SA advise
29 April 2012 - 1 month
15-May-12Email to Crown to enquire whether shipment has been made
16-May-12Advised by Crown that Shipment has not been effected due to having insufficent cargo
22-May-12email to Shirleen Paroz requesting commitment as to when the goods will be shipped and ETA in Melbourne
29 May - 2 months
31-May-12email from Guy Houbart saying that they have the opportunity to ship
1-Jun-12email to Guy Houbart asking whether any action was required by me
4-Jun-12email to enquire whether shipment was effected according to G Houbarts email
5-Jun-12email from Tammy Viviers to say feedback by 6/6/2012
6-Jun-12email from Tammy Viviers with revised proposal and inform that goods not shipped
7-Jun-12email to Tammy Viviers to enquire why there was a 50% increase in costs
7-Jun-12email to Guy Houbart and Neil Smith requesting explanation on increase
8-Jun-12email from Tammy Viviers and Shaun Blom with nonsense explanation regarding costs
14-Jun-12email to Tammy Viviers for feedback
14-Jun-12email from Shaun Blom saying that the matter is being investigation and will be resolved by the end of the week
18-Jun-12email from Shaun Blom saying that final arrangements will be made today
19-Jun-12email confirm that the container will be sailing on 5 July 2012
19-Jun-12proof of payment for 50% increase in costs sent
20-Jun-12advised that the shippage is not from Crown to Crown and questioned
21-Jun-12further email to query costs in terms of justification to Shuan Blom
22-Jun-12email requesting feedback
26-Jun-12email confirming shipping (for ETA 25th July 2012)
27-Jun-12email to Grace (another shipping company subcontracted by Crown)
27-Jun-12Grace email advising that they are not aware of the shipment
29 June - 3 months
2-Jul-12advise Crown again of address (did occur in previous emails)
4-Jul-12request for feedback regarding shipping
4-Jul-12response that ship had not been loaded yet and was not sea bond for a variety of excuses
6-Jul-12more excuses about bad weather and rough seas
10-Jul-12confirmation that the ship would sail on 11 July 2012
13-Jul-12request for feedback regarding shipping
13-Jul-12confirmation that the ship had sailed on the 11 July 2012
16-Jul-12email to Grace regarding shipping docs, with followup to Crown as they had not been recieved
17-Jul-12explanation that certain processes need to be followed and that Crown would forward to Grace in due course
17-Jul-12Container discharged in Port Louis.
31 Jul -12Container still in Port Louis.  Revised date of 20 August 2012 expecting ship to dock in Melbourne with further 14 working day wait for goods.  Email from Grace to complete documentation already completed for Crown.

Ship has been in port since 17 July 2012 (another delay). 
I was advised that I would have feedback on the shipment weekly which happens when I prompt for it.

On the 29 August 2012 - it will be 5 months.  Maybe it will reach us in time for us to ship it back.  I am running out of time on my VISA.  We are running out of clothing, bedding, and a few other fundemental items that result in basic human need satisfaction.  We have had to make unnecessary purchases and live like vagrants.  I guess it was my own fault to entrust a large multinational company like Crown.  I should have known better.  I would like this to be a warning to others.  I do not see Crown attempting to correct their mistakes or make good on their service promises, in fact they have made it seem like my fault there was a four month delay in them shipping the goods.  If it were me, I would refund my client the shipping fees and offer them a free tropical holiday for the eincovenience caused.