- Report: #434689
Complaint Review: Crucial.com - Meridian Idaho
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Crucial.com
3475 E. Commercial Ct. Meridian, 83642 Idaho, U.S.A.
Phone:
208-363-5501
Web:
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Crucial.com Company ships defective product, and when you return it, you don't get anything back Meridian,Idaho
I bought a pair of Crucial Ballistix memory sticks in 2006 through Amazon. after a few months, the computer stopped booting up, as was eventually known to happen with this model memory.
I called customer service and they explained that I would have to settle for a credit on account. I was angry because they did not have any product that could replace it in terms of specs, and they did not have any other product that interested me. I decided I would pursue it with headquarters and discontinued the conversation with Marcy, their head of customer service. I bought new memory from a different supplier and didn't bother to return the crucial memory because they had not offered an acceptable settlement yet.
A couple months later I figured I didn't have time to goof around with it anymore and I called Marcy again to accept her terms. At this point she informed me that she would only offer me $200 of credit instead of the over $300 I had spent on the memory because I had waited to send her the memory. I was irate, but I sent the memory in anyway. I recently called to redeem the credit and was told that all store credits were cancelled after 1 year and that there was no way for me to redeem my credit.
John
Minneapolis, Minnesota
U.S.A.
I called customer service and they explained that I would have to settle for a credit on account. I was angry because they did not have any product that could replace it in terms of specs, and they did not have any other product that interested me. I decided I would pursue it with headquarters and discontinued the conversation with Marcy, their head of customer service. I bought new memory from a different supplier and didn't bother to return the crucial memory because they had not offered an acceptable settlement yet.
A couple months later I figured I didn't have time to goof around with it anymore and I called Marcy again to accept her terms. At this point she informed me that she would only offer me $200 of credit instead of the over $300 I had spent on the memory because I had waited to send her the memory. I was irate, but I sent the memory in anyway. I recently called to redeem the credit and was told that all store credits were cancelled after 1 year and that there was no way for me to redeem my credit.
John
Minneapolis, Minnesota
U.S.A.
4 Updates & Rebuttals
John
Minneapolis,Minnesota,
U.S.A.
audio recording
#2Author of original report
Mon, March 16, 2009
You can listen to the conversation at: http://sirsquid.com/crucial/ The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
John
Minneapolis,Minnesota,
U.S.A.
audio recording
#3Author of original report
Mon, March 16, 2009
You can listen to the conversation at: http://sirsquid.com/crucial/ The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
John
Minneapolis,Minnesota,
U.S.A.
audio recording
#4Author of original report
Mon, March 16, 2009
You can listen to the conversation at: http://sirsquid.com/crucial/ The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
John
Minneapolis,Minnesota,
U.S.A.
audio recording
#5Author of original report
Mon, March 16, 2009
You can listen to the conversation at: http://sirsquid.com/crucial/ The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
