Stephen B
Canton,#2Consumer Comment
Mon, May 28, 2012
I have been on seven cruises over the years and five of which were with Carnival Cruise Line. I have contacted Carnival Cruise Lines several times and have always received professional assistance. I am sorry to hear that you have had poor service because if you have call Carnival Cruise Lines direct you will probible be exteremly happy. Their are so many third party companies that attempt to sell cruises to the public but at the end it is a RIP OFF. Do what I do, go to ripoff.com and other comsumer web sites to assist you in choosing what companyt to book with. Howard 's Clark is another site you can go to. Just the other day on Clark Howard's radio show he stated to stay away from cheapcruise.com.
Michael
Summerland Key,#3General Comment
Tue, October 26, 2010
The cruise lines make it very clear what your refund would be depending on your cancellation date. Within so many days of the cruise, you lose your deposit, then a portion of the fare, then total fare. And if you went the cheapo method and booked that early saver rate Carnival offers, you lose you refund no matter when you cancel. Carnival does make that clear. I don't know how clear Cruise.com makes it.
You should never book through a third party website when you can book online directly through the cruise line.
If you book insurance, do it from the beginning, not when you decide you want to cancel.
Otherwise, just avoid Carnival all together. While I don't think this particular issue is Carnival's fault, they do still suck as a cruise line.
Chris
St. Cloud,#4Consumer Comment
Mon, October 25, 2010
I have recently had a wonderful experience with both Carnival Cruises and Cruise.com I had booked my daughter and her future-husband on a honeymoon cruise, as a wedding gift. Unfortunately, they had to cancel because she found out she was pregnant and a diabetic as well which placed her into a 'high risk' category and her doctors would not permit her to travel. Even though I bought insurance past the 7-day policy which did not cover the pregnancy/high risk issue, both agencies came to my rescue and not only gave the kids a $500 credit towards another cruise, but also refunded me the remainder of the cruise cost. Carnival has a no-refund policy, but this certainly shows that they do their very best to be fair. I would definitely book with them again.