Kenneth
Sturgis,#2Consumer Comment
Fri, October 01, 2004
Hi, I am sorry to here of your problem too late as a call to 1-800-culligan should have resolved part of the problem. The seal pack that failed was a common problem with the mark 8 valve. The new design you spoke of did fix many of the problems like you had occur. If the repairman had been properly trained, he would of known that culligan would of warranted the computer board for a full 5 years even in the described situation. All he had to do is send in a claims sheet to Culligan and it would not of been an issue. What you should of been charged for was a seal pack kit, service call, and labor. I know this for a fact, as a former service manager for a Culligan dealership, as I sent many boards in with the same problem. I no longer work for a Culligan dealership so this is not to protect them in any way. The problem is with "POOR TRAINING ON THE PART OF THE DEALER". I was fortunate enough to work for an Excellent dealer and was givin the best training avaible so as to know how this and many other problems should be handled. Sad part is the dealer sold out and the local dealer now has the same reputation as the dealer you wrote of. Best Of luck, Ken