- Report: #742987
Complaint Review: Cyberlink - Internet Internet
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Author Not Confirmed
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Cyberlink
Internet, Internet, United States of America
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http://cyberlink.com
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Cyberlink Product does not work and support is not adequate , Internet
I purchased PowerDirector9 made by Cyberlink from Herman Street for my PC with a Windows 7 operating system. The software did not work. I contacted Herman Street and they told me to contact Cyberlink. I contacted Cyberlink several times. They made numerous suggestions and none of them worked. They then requested that I prove that I purchased the product by sending them the invoice. I did this. I contacted Herman Street and asked for a refund. They requested that I send them a copy of all of the contacts with Cyberlink. This I did. The product does not work nor have I received a refund. Both companies appear to have taken "I'll wear you down until you quit" approach.
2 Updates & Rebuttals
MLS582
United States of AmericaCorrection to Comment.
#2Consumer Comment
Fri, December 16, 2011
Thanks for your report, I found that:
Cyberlink stated that PowerDirector9 made by Cyberlink does let you do this: "You can also burn your creations to CD, DVD or Blu-ray Disc (burner required). Supported output formats include VCD, DVD, SVCD and AVCHD. Yet see what I get:
1) If you can see the picture below it also states that PowerDVD 10 does Blu-Ray too, yet denies support for Blu-Ray, when you install Blu-ray Movies.
2) If you install an update, its states, its only for software for Blu-Ray, then close without installing it.
3) I get a warning, about not being connected to the internet, I am connected to the internet.
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MLS582
United States of AmericaThanks for telling me
#3Consumer Comment
Wed, December 14, 2011
I tried every place on the internet to find software to use including WinDVD and Cyberlink PowerDVD.they did nothing good, for me too.
Corel WinDVD is the only one that shows, a 30 day money back, in print. Can I really believe that, what good is it, if its still nothing. Their reason for the trial version not working was, that I did not buy it yet.
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