Hair Sisters
Niles,#2UPDATE Employee
Tue, May 17, 2011
Regarding Ms. Kathy's complaint color she received C4/27 and P4/27 is the same color so we disclosed that to customer and couldn't refund shipping charge to her. For the restocking fee of 10% on the item we charged her due to item she returned was missing a packaging and we disclosed that in our return policy.
It is important for customers to put all the packaging inside of the box when they are returning item otherwise we may charge restocking fee for the missing packaging.