M
Chicago,#2Consumer Suggestion
Fri, March 11, 2005
Dear Paul, We are not the only people who think this store has unfair practices- Cycle Smithy is also listed on sinister bike-dealers.com as well, by someone else. In case you don't know yourself, (which I find hard to believe..) most bicycle dealers have a grace period after a purchase to do exactly what you don't think customers should do, which is try the bike out at least for a few days, see if they are sure they want to keep it. I agree after that fact,that a dealer probably should get a slight payment to put it back up like new. A bike is not a car, so please don't compare the to,if it was like a car, the customer would probably have more protection. How come you have no rebuttal for the real issue, NO REFUND POLICY DISCLOSURE?? Or the fact that my boyfriend was overcharged on the restock fee(albeit a minor excess, like $20..) No offense personally, but if you were into bikes, then you would understand our VALID arguments. I'm sure that Cycle Smithy's dealer has alot of friends, but that doesn't mean that he's friends with everyone. My only purpose in posting this rip-off report is to let possible customers of this store know that they need to be EXTRA aware of what they will be getting into once they decide to purchase from this store. I'm sure if the owner was learning anything from this, there would be a refund policy disclosed somewhere visibly by now. Have a good day.
M
Chicago,#3Consumer Suggestion
Fri, March 11, 2005
Dear Paul, We are not the only people who think this store has unfair practices- Cycle Smithy is also listed on sinister bike-dealers.com as well, by someone else. In case you don't know yourself, (which I find hard to believe..) most bicycle dealers have a grace period after a purchase to do exactly what you don't think customers should do, which is try the bike out at least for a few days, see if they are sure they want to keep it. I agree after that fact,that a dealer probably should get a slight payment to put it back up like new. A bike is not a car, so please don't compare the to,if it was like a car, the customer would probably have more protection. How come you have no rebuttal for the real issue, NO REFUND POLICY DISCLOSURE?? Or the fact that my boyfriend was overcharged on the restock fee(albeit a minor excess, like $20..) No offense personally, but if you were into bikes, then you would understand our VALID arguments. I'm sure that Cycle Smithy's dealer has alot of friends, but that doesn't mean that he's friends with everyone. My only purpose in posting this rip-off report is to let possible customers of this store know that they need to be EXTRA aware of what they will be getting into once they decide to purchase from this store. I'm sure if the owner was learning anything from this, there would be a refund policy disclosed somewhere visibly by now. Have a good day.
M
Chicago,#4Consumer Suggestion
Fri, March 11, 2005
Dear Paul, We are not the only people who think this store has unfair practices- Cycle Smithy is also listed on sinister bike-dealers.com as well, by someone else. In case you don't know yourself, (which I find hard to believe..) most bicycle dealers have a grace period after a purchase to do exactly what you don't think customers should do, which is try the bike out at least for a few days, see if they are sure they want to keep it. I agree after that fact,that a dealer probably should get a slight payment to put it back up like new. A bike is not a car, so please don't compare the to,if it was like a car, the customer would probably have more protection. How come you have no rebuttal for the real issue, NO REFUND POLICY DISCLOSURE?? Or the fact that my boyfriend was overcharged on the restock fee(albeit a minor excess, like $20..) No offense personally, but if you were into bikes, then you would understand our VALID arguments. I'm sure that Cycle Smithy's dealer has alot of friends, but that doesn't mean that he's friends with everyone. My only purpose in posting this rip-off report is to let possible customers of this store know that they need to be EXTRA aware of what they will be getting into once they decide to purchase from this store. I'm sure if the owner was learning anything from this, there would be a refund policy disclosed somewhere visibly by now. Have a good day.
Paul
Appleton,#5Consumer Comment
Sat, March 05, 2005
Cycly Smithy has always treated its customers fairly. It's hard to understand how this person, buying a new bike and then actually RIDING it, would then consider it to still me NEW. Try that at a car dealer and see how far you get. To me, restock fees on a now-used bike are not only reasonable, but should be expected. I agree with the owner - the issue wasn't with the bike, but the rider. Now the owner has to try and sell a used (albeit slightly) bike to try and recoup his costs. Next time you buy a bike and return it, make sure you don't RIDE it first. Especially in a large metropolis where who-knows-what he may have run over. Respectfully submitted, P
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chicago,#6Author of original report
Thu, March 03, 2005
To add to their incompetency, when my boyfriend did return the bike to get his refund, I checked the receipts and figured out that they took about 17.8%=$119 and some change for a restocking fee. That's not even the 15% fee the owner agreed too, and further more, the owner wasn't even present for the refund transaction! One would think this might be an important issue for him considering it's his store, and that he might have done something illegal! For my boyfriend's trouble, I don't think he should even have to pay any restocking fee. Cycle Smithy and friends, I apologize if anyone feels hurt or fed up, but part of running a business includes being willing to deal with problems that customers have, and making sure that you do whatever is legally required to save your business, and your reputation. No-one here wants to see this type of problem drag out, but consumers spend their hard-earned money and should be able to address their valid concerns and be able to satisfy them as allowed. What schools need to do is start teaching children about the current, real world they live in, and all the things they'll end up needing to know when they do get out on their own.
M
chicago,#7Author of original report
Thu, March 03, 2005
I forgot to mention that an oral disclosure of Cycle Smithy's refund policy never occured either.
M
chicago,#8Author of original report
Thu, March 03, 2005
I forgot to mention that an oral disclosure of Cycle Smithy's refund policy never occured either.
M
chicago,#9Author of original report
Thu, March 03, 2005
I forgot to mention that an oral disclosure of Cycle Smithy's refund policy never occured either.
M
chicago,#10Author of original report
Thu, March 03, 2005
I forgot to mention that an oral disclosure of Cycle Smithy's refund policy never occured either.