Cynosure GC
Westford,#2UPDATE Employee
Tue, April 16, 2013
Laser devices are complex machines that need to be regularly serviced and properly maintained. Cynosure is committed to providing the best possible service to its customers. Cynosure has the fastest turnaround time (24 hours) in the industry. All Cynosure lasers come with a one-year warranty. After the expiration of the warranty, the customer has the choice of purchasing an annual service contract or paying for service or repairs on an as-needed basis. A standard annual service contract is generally priced at 10% of the initial purchase price of the device. This pricing model is in accordance with industry standards.
In this case, at the expiry of the warranty period, the complainant did not purchase an annual service contract. Accordingly, she will be charged separately for the repair of the laser. The Cynosure quotation included the price for two parts that may need to be changed. As noted by the complainant, this quote was provided without our having inspected the laser. Therefore, the actual price she pays may be less than the quoted amount, if, for example, only one part needs to be replaced. The quoted prices came from our price list.
Cynosure GC
Westford,#3UPDATE Employee
Tue, April 16, 2013
Laser devices are complex machines that need to be regularly serviced and properly maintained. Cynosure is committed to providing the best possible service to its customers. Cynosure has the fastest turnaround time (24 hours) in the industry. All Cynosure lasers come with a one-year warranty. After the expiration of the warranty, the customer has the choice of purchasing an annual service contract or paying for service or repairs on an as-needed basis. A standard annual service contract is generally priced at 10% of the initial purchase price of the device. This pricing model is in accordance with industry standards.
In this case, at the expiry of the warranty period, the complainant did not purchase an annual service contract. Accordingly, she will be charged separately for the repair of the laser. The Cynosure quotation included the price for two parts that may need to be changed. As noted by the complainant, this quote was provided without our having inspected the laser. Therefore, the actual price she pays may be less than the quoted amount, if, for example, only one part needs to be replaced. The quoted prices came from our price list.