- Report: #1416342
Complaint Review: D United Logistics Moving & Storage - Woodland Hills California
-
Author Confirmed
Why?
D United Logistics Moving & Storage
4872 Topanga Cyn Blvd Woodland Hills, 91364 California, United States
Phone:
888-851-2056
Web:
https://www.dunitedlogisticsmovers.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
D United Logistics Moving & Storage D United Logistics Moving & Storage THIS COMPANY IS A SCAM THEY LIE AND CHARGED ME DOUBLE Woodland Hills California
This company is a scam!!!! Please do your research before booking with this company. I made the mistake of booking my move from San Diego to Texas with this company. I spoke to Barbara who quoted me a low rate and made promises such as the time frame of 7-10 days delivery and that this company used their own trucks. Everything so far has been a lie and a disaster.
Booking with this company was the biggest mistake of my life. My pick up date was scheduled for 10/10/17, upon picking up my items, 3 men arrived in a uhaul truck and asked for $275.00 more as some of the items in my storage was not packed properly, per me and Barbara's conversation she assured me they had all the necessary packing materials for loading properly on truck. After they did the pickup I made some research and they don’t have an address, no yelp no bbb who are they?
Fast forward I called on the 10/17/17 to check the status of my belongings and found out that my delivery date was pushed back another week. Keep in my mind I let Barbara know at the time of booking I was 38 weeks pregnant and wanted to make sure my delivery would be here before I deliver. I've spoken with Barbara several times and she is now saying they legally have 21 days to deliver my stuff. Also, I have been speaking with the driver Jose who goes by Jay. As of last week he said his truck broke down in El Paso and the part would not be in until This Monday. Well Monday was yesterday now he is saying the part came in but that did not fix the truck and he has no idea when he will be able to deliver my stuff.
This is a total joke and unacceptable. The lack of customer service or lack of concern this company has for how much of a inconvenience they cause to their customers is sad. I wish I would have done better research. Potential customers need to be made aware and understand how this company operates. This is not right how they are doing me and the sad part is not once have they called me to provide a status update, I've had to call to find out about the numerous delays which all sound like lies. Finally, they deliver but my furniture is damage and nobody cares enough to get back to me. This is a disaster I will never wish this experience upon my worst enemy. You have been warned STAY AWAY!!!! and hire another company that is Professional.
1 Updates & Rebuttals
Joe
Woodland hills,California,
United States
Not true
#2REBUTTAL Owner of company
Thu, March 22, 2018
We picked her job from storage. When we arrived she had more items than she said on the phone when she booked the job. Nothing was packed or ready to be shipped. Her mother was the one that opened the storage unit. The Forman on the pickup told her mom she has more items over the inventory list that she gave us and her items needed packing and creating and that will cost extra over the quote. Her mom asked the forman to call her. The Forman called her and she said she has no money and to please not raise the price. The owner of D United agreed to move her for the original quote and we did. She had her stuff delivered within 2 weeks. Her mother said we where the best and if she ever moves she will use us. This Lady called the company and said if you don't give me a discount refund I'll give you a bad review. And here we are.
