This company is run by lazy lying losers. I ordered a vaporizer from them on 11/28/15 and let me tell you it has been complete hell dealing with their customer service. The day today is 1/1/16 and I still do not have the product I ordered (I even paid extra for the priority 2nd day delivery). Over the weeks I have contacted them countless times and been told multiple lies that do not add up. The first lie I got was that it would take about a week to ship out, I understood that as it was right before the holidays (I paid extra to avoid this but eh whatever I could live with that). Second lie was after about 2 weeks they said they were "re-engineering" their design so it would be another 3-5 days and they offered me a different color. Why would they re-engineer the product I ordered? I bought it because I liked it how it was. At this point it had been 3 weeks and I was fed up so I contacted them again. This time they told me it was snowing so they haven't shipped yet but they promised I would get it before Christmas (Happy New Year and where is it now????) And finally on the 27th I sent them an email and the response I got was pure gold, they COMPLETELY FORGOT about my order and shipped it out immediately (or so the email said). In their final email they told me "you're supposed to have it by now, USPS lost about 50 of our orders and we are shipping yours out as I type this" but that is a complete load of BS because it was only the first shipping confirmation I got. USPS couldn't have lost it because they never even sent it out. I am furious with this company I need to somehow get my money back but I don't know how, this was the best thing I could think of to feel better so please DO NOT buy from this company, there are multiple others selling the exact same thing.