This item broke after using it for 1/2 a day. Customer service very rude, refused to listen to me, admitting sometimes a product is defective. Refuse to refund my money, refuse to replace item. Only offered to fix my item if I pay to ship it back to them. And I may or may not have to pay to fix it. They keep treating this issue as a repair issue when it should be a refund issue. The item is defective I was only able to use it for hours before it broke. I do not want that item fixed so I ended up paying $100 for a broken items that had to be repaired. I either want a new item or I want my money refunded. After some research I see that the delete all bad reviews of their products. They have a game and grading on Better Business Bureau and several several complaints filed against them or bad customer service and doing the same thing that they are doing to me.