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  • Report:  #771834

Complaint Review: Darlene Carney - Dana Point California

Reported By:
wanderers3 - Fort Saskatchewan, Alberta, Canada
Submitted:
Updated:

Darlene Carney
20A Corniche Dr Dana Point, 92629 California, United States of America
Phone:
714-914-0401
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?
My family and I rented a condo through VRBO  http://www.vrbo.com/359645  for 1 week. When we arrived the place appeared worn with unclean floors, rust on the side of the fridge, a funny smell in the kitchen, the TV screen was green and the latch on the deadbolt fell off . we had prepaid for the unit so we stayed 36 yrs, but after a shelf unit sitting on the back of the toilet fell in the night scaring my 6 yr old son and us, we called at 0800 hrs the second day and reported to the owner that we were unhappy. I explained what had happened and described the unclean floors and uncomfortable beds she was willing to return 1000.00 of our stay ( 1500.00) but after we left she waited 4 hrs and sent us an email that we had caused damages to the condo and would not be returning anything. I immediately tried to call and sent e mails but have had no response. I then put a poor review on her site but she responded saying we stayed 4 nights and left to explore the area and caused damage trying to discredit us.  I have receipts of her dated e mail and the hotel we stayed in 5 minutes away. unfortunately the condo was in a gated community or I would have been back.


How is this fair, I have been reading on the Internet of many VRBO customers getting ripped of of their deposits ETC.


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