Anja
Bacliff,#2Author of original report
Wed, January 06, 2010
Fyi, we had to finish the project ourselves. David was most concerned about his business and how WE (as in my husband and I) can fix his reputation and keep him from loosing what little he had left after we filed the rip off report in May 2009. There was a short time were I felt unsafe.
I feel for the person that posted the other rip off report.
Anja
Bacliff,#3Author of original report
Mon, May 04, 2009
In response to David's response I want to say that yes we are both stating facts, the hot tub is usable, but not completed. But fact is also that if it would have been done in August as we were told we would not be in this situation with the Ike problem. On the other habd I want to apologize to David Potter for calling him a dead beat and a scam, he is not a dead beat and he did not scam us out of any money. I was very upset when I first reported our problem and wish I could erase those 3 little words which could have a very negative impact on David's business. The last thing I want to happen to David after everything he is going through since hurricane Ike took everything but his truck and a few damaged hot tubs from him is for him to lose his customers and have people cancel on him. That was not my intention, we were just getting frustrated that we could not get a hold of David and that it is taking so much longer to get the hot tub done than we had planned on. I know the finished project will be awesome, but getting there has been a rocky road and I think David you would agree on that. We have been able to talk to David and we agreed that he will finish the tile and the box. To our surprise, when David called he was very calm and assured us that he too would like to see our hot tub finished. He said it will be a few weeks before he can make it to our house but he will be in touch. The being in touch I think was our biggest problem, but I think we have worked it out and everybody's concerns were put on the table and we will go on from here. We all have learned something. David's inground hot tubs are beautiful, the pictures on his website are not lying, but don't be in a rush and expect everything to be done in a few months, things we cannot control do happen. So we are looking forward to seeing David in a couple of weeks. Btw, this update has been written in a very calm state of mind.
David
Kemah,#4REBUTTAL Owner of company
Sun, May 03, 2009
In respose Anja I would like to report the following 1.. spa was special order (customer didnt want any spas we had in stock) ordered spa from factory ....factory took a little longer to get I upgraded spa next model up 600 wholesale to me didnt charge customer....actual discount for delay ( voluntarily... customer didnt asK..... I vouluntered...... 2.spa was delivered and installed ingound working great for past 11 months no problems 3,rock and granite was to follow... delays on my part other jobs (rain sure likes to Rain in houston yike.......well after 4-6 weeks I decided I would deduct 50 dollars a day #############side note ############# I mentioned to customer (before starting Job) maybe be they should get a differnt contractor to do rock work Response we want you Ike ........Actually it was hurricane Ike....my house and business are sitting out in the Gulf of mexico (everthing clothing tv computers tools everthing ) its now 7-8 month ago from hurricane Sep 13,2008 today march 3,2009 status city and landlord unable to get to get it worked out so I can reopen all the spas were destroyed but still there damage city ...landlord want spas remove ...Told them I couldnt do it the day the spas are gone it would look like I went of business...And I wouldnt be able to continue servicing and warranting Did I mention anja's spa has been working perfectly since day 1 2,Spa rock work is/was 90 % complete 3.when was the last time anyone had a company without having to be asked discounted because of delays ................(and it was the right thing to do ) 4. clearly with a couple items listed the 1400 dollars deduction would clearly pay for the 2-300 dollars to finish the job if she chooses to go that way 5. I have called and left a message on her phone I will glady finish the 10% tile work on the back of her spa and build a box @@@@@@@@ this is the important part @@@@@@@@ if anyone has a problem that I have yet to resolve please contact me 713.542.5334 [email protected] david @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ Final note I use to look at disasters on the news day after day floods fires tornados hurricannes ...and think sorry and then change channels its one thing to lose you job or its another thing to lose you house but its no fun to lose everthing ...house ..business ...job...clothing in one day the point is should have done a better job on staying on top if anja job but i was a little pre -occupied 34 years of doing spas and hot tubs ...looking forward to another 34 years @@@@@@@@ this is the important part @@@@@@@@ if anyone has a problem that I have yet to resolve please contact me 713.542.5334 [email protected] david @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ -------------------------------------------------------------------------------- The Average US Credit Score is 692. See Yours in Just 2 Easy Steps