Krazylilkiki
Rancho Cucamonga,#2UPDATE Employee
Fri, February 15, 2008
David's Bridal did not steal anything from your wife. They are very clear about their layaway policy and it is stated very clearly on the receipt of purchase that your wife had to sign in the store. Also, the manger's email to you sounded more than clear and explanatory. Your wife probably could have received $75 back if she had cancelled her layaway within the 60 days and brought her receipt with her to the store. Since she didn't bother to tell you about it until a year later and threw away the receipt, that $75 must not have meant that much to her.
John
Marlborough,#3Consumer Comment
Wed, May 16, 2007
The e-mail response from David's Bridal appears to hold the answer to your problem. "On a $300 dollar purchase, we would have asked for a minimum of 25% deposit [$75 ]. If she left $150 , there was either a larger merchandise total or she chose to leave more as a deposit." This clearly states that a minimum 25% deposit is required. You wife could have put down more than that, but she didn't have to. It was clearly her choice. "It also informs the customer that should she change her mind at any time during the 60 days and decides to cancel the Layaway, a 25% forfeiture fee will be deducted from the merchandise total." She would have received a refund of $75 IF she had canceled the Layaway within the 60 days. Your original complaint only states that she attempted to get an extension, and did not try to cancel. At least that's the way it reads to me.
Cory
San Antonio,#4Consumer Comment
Wed, May 16, 2007
What an interesting way to look at it. The way the OP looks at it is they stole the $150 deposit OR $75 of the $150 deposit. The store's policy is no refunds on deposits after 60 days AND the store requires 25% down. Yet the OP's future wife to be, left a DEPOSIT of 50% instead of 25%. IF the deposit had been ONLY $75, or 25% of the dress, that's all they would have lost. It's clearly stated no refunds OF DEPOSITS AFTER 60 days. The OP figures he's entitled to half his deposit back because his bride made a 50% deposit when only a 25% deposit was rquired, the store probably figures they're entitled to keep the whole amount because their policy is no refund of a deposit of any amount. A smart manager would have extented the lay-a-way period, to make the sale or refunded the partial deposit. That's why I hate lay-a-ways at my shop. A good 50% of them never come out and it just caused too many bad feelings. I've adopted a no lay-a-way policy because of it.
Eli
Houston,#5Author of original report
Wed, May 16, 2007
Actually, David's Bridal's own policy on deposits is a %25 deposit that is nonrefundable. Now obviously since you lack basic math skills you don't understand the account that I described, let's work through this together. The dress that my wife put the deposit on was $300. The deposit was $150. That's %50 of the purchase price. Still with me? In the event you cancel, you still get %25 back, which means my wife was due $75 back. Is that a little too hard to understand? They stole $75 according to their own policy. Not to mention that they should have offered an extension in the first place, if they were truly interested in helping my wife.
Shawangunk
Middletown,#6Consumer Comment
Wed, May 16, 2007
David's Bridal did NOT "steal" your wife's deposit. Your wife simply did not abide by the terms of the payment plan. Extensions are not allowed, and neither are refunds. In fact, David's Bridal has a strict "no refund" policy on EVERYTHING in the store. Too bad your wife did not bother to look into this before putting down her deposit. But that is her fault, not the store's.