- Report: #248717
Complaint Review: David's Bridal - Arlington Texas
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David's Bridal
3801 S Cooper St Ste 101 Arlington, 76015 Texas, U.S.A.
Phone:
817-472-9699
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David's Bridal stole my wife's $150 deposit against their own policy ripoff Arlington Texas
My wife and I have been married a year now, and she recently told me about a horrible experience that happened to her at a David's Bridal in Arlington, Texas. She didn't tell me about this until recently, becuase she didn't want to upset me, and sure enough, I was extremely upset and disturbed by what I heard. In the summer of 2005, my wife and her friend went to the David's Bridal in Arlington, Texas
3801 S. Cooper St.
Arlington Park Plaza
Arlington, TX 76015
Phone: (817) 472-9699
Alteration: (817) 472-9253
My wife found what she thought was a great deal on a wedding dress. The dress was $300, and my wife left a $150 deposit on the dress. There was a 60 day limit to pay the other $150 to David's Bridal. However, my wife had to deal with some unexpected financial difficulty. She tried to get David's Bridal to give her an extension due to this unexpected difficulty, but David's Bridal STOLE her $150 dollars. Can you believe a bridal company stealing $150 from a bride-to-be, knowing how much it costs to fund a wedding.
My wife eventually found a dress at a local boutique after this experience, and didn't tell me about it until recently. I was infuriated so I contacted David's Bridal and got this response.
Hello Eli,
From what you describe it sounds like your wife put a dress on Layaway in our store. We do offer Layaway as an option to customers who choose to spread their payments over a 60 day time period rather than paying for the merchandise outright. This is considered a final sale as the dress has been removed from the selling floor ,is held in our back room until payoff and pickup. This dress cannot be sold to anyone else.
The policy about completing the layaway within 60 days is stated very clearly on the purchase receipt; the customer is also required to sign it after reading it to insure she both acknowledges and understands the terms of the Layaway. It also informs the customer that should she change her mind at any time during the 60 days and decides to cancel the Layaway,a 25% forfeiture fee will be deducted from the merchandise total.It sounds like you are referring to the cancellation action. On a $300 dollar purchase, we would have asked for a minimum of 25% deposit [$75 ]. If she left $150 , there was either a larger merchandise total or she chose to leave more as a deposit. With whom did she speak at the store about an extension ?
In order for me to research this any further to insure that everything has been processed correctly, I will need a copy of her purchase receipt . Since a year and a half has passed, I am sure this transaction has been purged.
Please let me know how you wish me to proceed.
I was even more disturbed after this response, becuase it shows that David's Bridal was at the VERY LEAST supposed to refund $75 to my wife. By their own policy, the store stole $75. Then, they had the audacity to call my wife back and ask if she wanted to buy another dress at FULL PRICE. Since it has been a long time since this happened and my wife no longer has the receipt, and it is no longer in computer records, I doubt she will ever recieve the financial compensation she deserves.
However, I still want to warn Brides-to-be to watch out at David's Bridal becuase they are more interested in dishonesty and theft than the best interests of their customers. I will never use their services again, and I will warn everyone I know about them. They stole money from my wife, and they have to deal with the consequences, becuase I won't sit by quietly.
Eli
Houston, Texas
U.S.A.
3801 S. Cooper St.
Arlington Park Plaza
Arlington, TX 76015
Phone: (817) 472-9699
Alteration: (817) 472-9253
My wife found what she thought was a great deal on a wedding dress. The dress was $300, and my wife left a $150 deposit on the dress. There was a 60 day limit to pay the other $150 to David's Bridal. However, my wife had to deal with some unexpected financial difficulty. She tried to get David's Bridal to give her an extension due to this unexpected difficulty, but David's Bridal STOLE her $150 dollars. Can you believe a bridal company stealing $150 from a bride-to-be, knowing how much it costs to fund a wedding.
My wife eventually found a dress at a local boutique after this experience, and didn't tell me about it until recently. I was infuriated so I contacted David's Bridal and got this response.
Hello Eli,
From what you describe it sounds like your wife put a dress on Layaway in our store. We do offer Layaway as an option to customers who choose to spread their payments over a 60 day time period rather than paying for the merchandise outright. This is considered a final sale as the dress has been removed from the selling floor ,is held in our back room until payoff and pickup. This dress cannot be sold to anyone else.
The policy about completing the layaway within 60 days is stated very clearly on the purchase receipt; the customer is also required to sign it after reading it to insure she both acknowledges and understands the terms of the Layaway. It also informs the customer that should she change her mind at any time during the 60 days and decides to cancel the Layaway,a 25% forfeiture fee will be deducted from the merchandise total.It sounds like you are referring to the cancellation action. On a $300 dollar purchase, we would have asked for a minimum of 25% deposit [$75 ]. If she left $150 , there was either a larger merchandise total or she chose to leave more as a deposit. With whom did she speak at the store about an extension ?
In order for me to research this any further to insure that everything has been processed correctly, I will need a copy of her purchase receipt . Since a year and a half has passed, I am sure this transaction has been purged.
Please let me know how you wish me to proceed.
I was even more disturbed after this response, becuase it shows that David's Bridal was at the VERY LEAST supposed to refund $75 to my wife. By their own policy, the store stole $75. Then, they had the audacity to call my wife back and ask if she wanted to buy another dress at FULL PRICE. Since it has been a long time since this happened and my wife no longer has the receipt, and it is no longer in computer records, I doubt she will ever recieve the financial compensation she deserves.
However, I still want to warn Brides-to-be to watch out at David's Bridal becuase they are more interested in dishonesty and theft than the best interests of their customers. I will never use their services again, and I will warn everyone I know about them. They stole money from my wife, and they have to deal with the consequences, becuase I won't sit by quietly.
Eli
Houston, Texas
U.S.A.
5 Updates & Rebuttals
Krazylilkiki
Rancho Cucamonga,California,
U.S.A.
Not a thief
#2UPDATE Employee
Fri, February 15, 2008
David's Bridal did not steal anything from your wife. They are very clear about their layaway policy and it is stated very clearly on the receipt of purchase that your wife had to sign in the store. Also, the manger's email to you sounded more than clear and explanatory. Your wife probably could have received $75 back if she had cancelled her layaway within the 60 days and brought her receipt with her to the store. Since she didn't bother to tell you about it until a year later and threw away the receipt, that $75 must not have meant that much to her.
John
Marlborough,Connecticut,
U.S.A.
Sorry, but I don't agree with you.
#3Consumer Comment
Wed, May 16, 2007
The e-mail response from David's Bridal appears to hold the answer to your problem. "On a $300 dollar purchase, we would have asked for a minimum of 25% deposit [$75 ]. If she left $150 , there was either a larger merchandise total or she chose to leave more as a deposit." This clearly states that a minimum 25% deposit is required. You wife could have put down more than that, but she didn't have to. It was clearly her choice. "It also informs the customer that should she change her mind at any time during the 60 days and decides to cancel the Layaway, a 25% forfeiture fee will be deducted from the merchandise total." She would have received a refund of $75 IF she had canceled the Layaway within the 60 days. Your original complaint only states that she attempted to get an extension, and did not try to cancel. At least that's the way it reads to me.
Cory
San Antonio,Texas,
U.S.A.
Interesting
#4Consumer Comment
Wed, May 16, 2007
What an interesting way to look at it. The way the OP looks at it is they stole the $150 deposit OR $75 of the $150 deposit. The store's policy is no refunds on deposits after 60 days AND the store requires 25% down. Yet the OP's future wife to be, left a DEPOSIT of 50% instead of 25%. IF the deposit had been ONLY $75, or 25% of the dress, that's all they would have lost. It's clearly stated no refunds OF DEPOSITS AFTER 60 days. The OP figures he's entitled to half his deposit back because his bride made a 50% deposit when only a 25% deposit was rquired, the store probably figures they're entitled to keep the whole amount because their policy is no refund of a deposit of any amount. A smart manager would have extented the lay-a-way period, to make the sale or refunded the partial deposit. That's why I hate lay-a-ways at my shop. A good 50% of them never come out and it just caused too many bad feelings. I've adopted a no lay-a-way policy because of it.
Eli
Houston,Texas,
U.S.A.
Rebuttal Response
#5Author of original report
Wed, May 16, 2007
Actually, David's Bridal's own policy on deposits is a %25 deposit that is nonrefundable. Now obviously since you lack basic math skills you don't understand the account that I described, let's work through this together. The dress that my wife put the deposit on was $300. The deposit was $150. That's %50 of the purchase price. Still with me? In the event you cancel, you still get %25 back, which means my wife was due $75 back. Is that a little too hard to understand? They stole $75 according to their own policy. Not to mention that they should have offered an extension in the first place, if they were truly interested in helping my wife.
Shawangunk
Middletown,New York,
U.S.A.
Oh please!
#6Consumer Comment
Wed, May 16, 2007
David's Bridal did NOT "steal" your wife's deposit. Your wife simply did not abide by the terms of the payment plan. Extensions are not allowed, and neither are refunds. In fact, David's Bridal has a strict "no refund" policy on EVERYTHING in the store. Too bad your wife did not bother to look into this before putting down her deposit. But that is her fault, not the store's.
