- Report: #1192915
Complaint Review: Dealertrack Technologies - Nationwide
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Dealertrack Technologies
Nationwide, USA
Phone:
877.357.8725
Web:
www.dealertrack.com
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Dealertrack Technologies Central Dispatch This Company should not be running Central Dispatch - the software that runs the Auto Transport Industry! No Way Lake Success Nationwide
As a leading broker/carrier in the auto transport industry, I would like to voice my complete disgust with Dealertrack Technologies. They purchased Central Dispatch about a year ago and have made no improvements what-so-ever after trippling the fees.
If you are a broker and need a dispatch board there are not many choices out there. This company bought the monopoly. That's sad when you see how poorly they run it.
1) not enough staff to answer the phones
2) they allow anyone to use the service - no matter how badly they serve the consumers
3) they don't fine or reprimand companies that completely abuse the system.
4) they make matters worse by not enforcing any common sense rules of the dispatch rules.
Investers beware - this company will quickly be ruined by their own internal struggles to get things right.
If a competitor were to offer a similar service for free for three months.... every company that currently subscribes to Central Dispatch and JTracker would quickly jump ship and go with a company that gives a crap.
They buy Central Dispatch and spend month after month trying to help car dealerships and leave Auto Transport Brokers and Carriers in a ditch on the side of the road. We are treated like poo on the bottom of their shoes.
We are tired of it Dealertrack. No wonder your top executives are dumping their stock. (Google alerts are great).
Get your act together. Make the product worth something. Improve the dogpoo software you desperately need to improve.
Reach out - talk to brokers/carriers - get a feel for what we think... send out a survey or something. You people suck!
Sell it to a company that understands. You don't have a clue.
1 Updates & Rebuttals
MsRottn
Cape Coral,Florida,
The Downfall of the Auto Transport Indusuutry
#2UPDATE EX-employee responds
Thu, January 22, 2015
If you break it down it may be easier for others to understand.
Central Dispatch (CD) is an internet load board where brokers, dealerships, etc can list their auto's that need to be transported via car hauler from point "A" to point "B"
DealerTrack (DT) over the years has reinvented itself. Software for dealerships to keep track of sales and inventory. Then they purchased CD and got into the brokering end of the auto transport business. Charging big bucks from carriers, brokers & dealerships (dealerships that do not have a broker bond is breaking the law listing on CD and CD is breaking the law allowing dealerships to post and broker out cars without a brokers bond
DT has a conflict of interest owning CD as DT also runs a website that private vehicle owners can go to to get an auto transport quote. They monopolize the broker market then they charge other brokers over-inflated fee's to use their load board and carrier get the lowest end of the deal because as brokers compete for the publics business they are lowballing prices so far that the carriers eventaully end up going out of business because they aren't making enough to pay to run the transport.
DealerTrack bought CD as a white elephant.. they had poor customer service to begin with but now they have no real service at all. One or two of their techs have even told our company to look for a new program as one day we may sign onto our carrier end version and it won't be there. Even their own tech's tell us that DealerTrack has no interest supporting the exsisting software but they see no need to improve the software for the carriers.
Dealerships brokering cars with no broker bondsBrokers breaking the rules left and right and go out of business owning carriers money.
Carriers online with expired insurance or a new name to defraud others
CD arbitrarily allowing or removing truthful bad rating to keep the clients paying their monthly fees...
That is just a small sample of the mess!
