Complaint Review: Dell computers - Internet Texas

The problems are not about bootup.  The problems are most likely in the processor sold as supposed to be faster than my previous computer, which accessed the same internet service as well.   And then there's something causing downloads from major sites such as Adobe and Canon to all be rejected as "invalid".This is supposedly a brand new Dell and had these problems from the first time I turned it on.  Dell's warranty is fraudulent because they have refused to do anything unless I pay money either to their third party "partners" or take financial losses and return everything to them for a return eventually of an unspecified portion of what I paid.

Dell is indeed behind the third party pay for scanning for viruses garbage.   That IS what they insisted I must do versus their techs doing anything under the warranty to resolve the problems. 

No, it's not obvious that hardware is not covered.  I'm sure there was more to the conversation you related here and it became obvious that the problems are not related to the computer hardware.

Dell does not write or support the software programs on the machine and does not support it under their warranty. 

Personal computers have been around since the early 80's and people still do not know how they work.  A personal computer is NOT like a toaster that you just plug in and either it toasts your bread or it doesn't.  They are actually incredibly complex devices that can have a multitude of problems that don't have obvious solutions.  Then throw in all the crap on the internet and there are another zillion things that can and do go wrong.

Anyone would do themselves a favor by taking some kind of computer class to at least understand the basics of how they work and how to determine where problems originate.

I understand your degree of frustration but it's part of owning and using any personal computer.

A couple of other things to look at would be to do a disk cleanup as well as checking to see if your disk is fragmented (both under the Accessories - System Tools). Sometimes when your PC is imaged the files end up getting fragmented over the disk causing your computer to be slow booting up.

Could be the anti-virus software that came with the computer needs to have the configuration changed. Try taking a look at it when you have the chance.

A 3rd party trying to trick you into downloading anti-virus software is an issue with the settings you have on your browser or maybe even your internet service. Check your computer firewall or browser settings. If all else fails just close the browser window that pops up offering to test your computer or that says you have a virus. This is not Dell's problem.

Some companies use the TCP/UDP ports of other software manufacturers to trick your computer into thinking you are downloading an update from the software company (I.E. Microsoft or even McAfee) that is not the fault of Dell.  Maybe talk with them (Dell) to see if they can help you out if you can't figure out what settings need to be changed or if you want take call someone else who does (maybe a friend or coworker).

Obviously the hardware was not covered under the so called warranty either.   There was nothing done to determine why any of the issues (slowness and inability to download basic programs) were a problem.

No need to discuss software and try to extort more money from me for "scan for viruses" by a third party when nothing was done to determine if anything was wrong with the hardware.  

If not scamming why didn't they even issue an official case number?

"I soon learned there was no warranty at all"

I'm sure you were told that the warranty covers hardware but not software related issues. Why did you leave that out of your complaint?

"claiming to have warranties and then no support under warranty"

Does the supplied documentation indicate support is included with the warranty? Support and hardware repair are two different services.