- Report: #372116
Complaint Review: Dell Coroporation - Dallas Texas
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Dell Coroporation
9400 North Central Expressway #1616 Dallas, 75231 Texas, U.S.A.
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Dell Coroporation consumer rip off Dallas Texas
In March of 2007, I purachesed a 1501 Dell lap top Windows Vista. As soon as I received it I noticed it was very slow on loading, I called dell service, I talked to a man I couldn't hardley understand after I was on hold for 50 minutes. He told me that was new and I could expect it untill it was broke in. A month later I called back and once again was on hold only this time 1hr 30 minutes once again IO couldn't hardley understand the agent. I told them I didn't want this lap top, I ask for an exchange. they said they only had a 24 day return policy. I demanded to talk to someone in the US, I was told I'd be put on hold again and they couldn't promise anything. I was on hold another 1hr 30 minutes. I finally hung up. I called the Geek Squad out and they said that the laptop didn't have enough ram. I called back to dell, I again was put on hole this time for 1hr. they gave me the runaround. This has been going on ever since I bought it. I have had it into a repair shop 3 times all have said that it takes at least 1Gig-abite of Ram just to start Vsta and that this computer was only 1/2 gig-abite. The last time it was in the shop, Michael Tucker from Logan Ohio, shut down all the start up programs. It helped a little but not much. he also said not enough ram to start up Vista. I have sent numerous e-mails to customer service at Dell only to get someone oversears answering the e-mails saying it was out of warranty and that I would have to pay a 1 time fee just to talk to a technician. this is bull-crap I told them. This lap top was not made with enough ram to start Windows Vista, Since March of 2008 I have not made any payments to Dell finanical corporation hoping to get them to take notice, they told me they were going to ruin my credit. which they have, To this date I have had no satisfasction with Dell, I recommend that you be careful before dealing with them. There is no such thing as quality control since our jobs left the US. Mike Doughty
Mike
Athens, Ohio
U.S.A.
Mike
Athens, Ohio
U.S.A.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Configured PC's
#2Consumer Comment
Fri, September 12, 2008
When you bought your Dell you are given the option of how much Memory to purchase(along with other features). You bought 512MB(1/2 GB) because it was cheaper than having 1GB(or more). That is not the fault of Dell. You took it in to a shop 3 times and all 3 times they stated it needed more memory. So why did you not buy more memory? You could have upgraded the memory after the first time with the money you would have saved by not sending it in a 2nd and 3rd time to the shop. Lack of memory is not a warranty issue. A warranty issue would have been something like a component failing. No componets failed, they are just running slow because of the low memory. As for the minimum requirements for Home Basic it does only require a minimum of 512, the higher versions require a minimum of 1GB. But those are minimum you never want to have just the minimum. Instead of going to 1GB you should have at least 2GB and if your PC can handle 4GB then go to that. So this is not really a RipOff, just a case where you tried to save some money in the beginning and found out you didn't get enough memory.
Jeffx
Ames,Iowa,
U.S.A.
So
#3UPDATE EX-employee responds
Fri, September 12, 2008
Well Dell tech support sucks. Did you build the laptop yourself from the website? Did you call them and have them set-up the computer for you?
