R.m.p
Baldwinsville,#2Author of original report
Sat, September 26, 2009
It took about 21 days just to get the replacement computer. The replacement computer arrived in the same dysfunctional state that the original system arrived. I called them and asked for a refund and, finally, an India-based rep promised that I would get a refund if I bought another computer of equal or greater value. Well, they sent UPS to pick up the replacement computer before anyone sent a shipping label for the first system. Both the original and the replacement systems were picked up on the same day and arrived at Dell on the same day. After another 1 1/2 months of pestering them, the refund finally got posted and as soon as it posted....I get a call from a leech at one of the India-based call centers. An advance resolution expert, as her title states (ha, not really), called and offered $600 off of my cart as approved by her because I had such a hard time with Dell. I reconfigured my cart and expected to be offered the same $600 off of my cart as offered before; however, she offered $300 off my cart. Then, she said she talked to her manager and said that no discounts will be issued. Well, so basically she wasn't going to give any discounts off the cart in the first place-That's called fraud. So, the rep, the manager, and her associates are essentially criminals. Dell is comprised of corrupt criminals and I highly advise everyone not to purchase any products sold by Dell (Perot systems, Alienware, and anything else they are poisoning). See the proof by searching about how dell was sued for $4 million dollars by the NY State Attorney General...I believe also in California by their Attorney General. I highly encourage each state to pursue the same type of lawsuit because I am certain that everyone in all states have been a victim of Dell and its fraudulent business practices.