Ben
altamonte sp,#2Author of original report
Fri, June 22, 2007
well ,eventhough I delt with an Authorized dealer I went ahead and complained to Att/Cingularwireless through an e-mail on there web site explaining that the authorized dealer was giving them a bad name. I was given a fax number 1-866-378-3031 and was asked to fax any supporting documents for my complaint such as my denial rebate letter my rebate and such. I just received a very nice apoligy letter stating that they would be looking into the issue I had with cellphonerebates.com/deltawireless and they credited my account for the rebate amount. I am very impressed with the response I received from them. remember dont use authorized dealers!!
Ben
altamonte sp,#3Author of original report
Wed, June 20, 2007
I also want to let everyone know that when you shop at AT&T/cingularwireless just be sure that it isnt an authorized dealer!! This is not the same customer service as the actual AT&T I never had problems till I purchased my phone through an authorized dealer.. AT&T is even taking the time to look into it for me because they give them a bad rep when they give poor customer service. I know other people have had the same problem so be aware of authorized dealers....look closely when you see AT&T store that it doesnt say authorized dealer !! I never had a problem with rebates in the past when I bought form them directly. They print out the receipt and rebate for you and the process is simple you do have to cut the upc from box but thats it
Ben
altamonte sp,#4Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter
Ben
altamonte sp,#5Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter
Ben
altamonte sp,#6Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter