- Report: #255248
Complaint Review: Deltaskymiles Partner AT&T Denied Rebate Through Cellphonerebates.com - White Bear Lake Minnesota
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Deltaskymiles Partner AT&T Denied Rebate Through Cellphonerebates.com
Dept H17945 Po Box 100538 White Bear Lake, 5510 0538 Minnesota, U.S.A.
Phone:
866-607 9877
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Deltaskymiles Partner AT&T Denied Rebate Through Cellphonerebates.com ripoff Denied rebate for bogus reason White Bear Lake Minnesota
I had a 30 dollar rebate and a 60 dollar rebate. They said they never received the 60 $ rebate so I mailed it again today. They denied the 30 dollar rebate. When I called twice the opperator told me it was denied for the fact I downgraded my plan I explained I hadnt downgraded and then they said Maybe I uprgaded my plan and that was the reason. I took out my rebate form as I coppied of everything!! The rebate form said your rebate request will not be honored if you downgrade plan. I told the operator what it said and then she said well downgrade means upgrade as well!! I may have added text messaging for 5 dollars a month. I said are you kidding!!! are you serious??? so at this point I contacted Cingular wireless and they are looking into this for me as authorized dealers should give the same standard of service and I just got done faxing 11 pages of documents to them!! What a waste of time.. But I will get to the bottom of this.. I just remailed my 60 dollar rebate they said they never received in an envelope and I am also sending a complaint certified mail in a seperate envelope with both rebates enclosed now lets see if they get that!!!
Ben
altamonte sp, Florida
U.S.A.
Ben
altamonte sp, Florida
U.S.A.
5 Updates & Rebuttals
Ben
altamonte sp,Florida,
U.S.A.
att corrrected my problem
#2Author of original report
Fri, June 22, 2007
well ,eventhough I delt with an Authorized dealer I went ahead and complained to Att/Cingularwireless through an e-mail on there web site explaining that the authorized dealer was giving them a bad name. I was given a fax number 1-866-378-3031 and was asked to fax any supporting documents for my complaint such as my denial rebate letter my rebate and such. I just received a very nice apoligy letter stating that they would be looking into the issue I had with cellphonerebates.com/deltawireless and they credited my account for the rebate amount. I am very impressed with the response I received from them. remember dont use authorized dealers!!
Ben
altamonte sp,Florida,
U.S.A.
authorized dealers
#3Author of original report
Wed, June 20, 2007
I also want to let everyone know that when you shop at AT&T/cingularwireless just be sure that it isnt an authorized dealer!! This is not the same customer service as the actual AT&T I never had problems till I purchased my phone through an authorized dealer.. AT&T is even taking the time to look into it for me because they give them a bad rep when they give poor customer service. I know other people have had the same problem so be aware of authorized dealers....look closely when you see AT&T store that it doesnt say authorized dealer !! I never had a problem with rebates in the past when I bought form them directly. They print out the receipt and rebate for you and the process is simple you do have to cut the upc from box but thats it
Ben
altamonte sp,Florida,
U.S.A.
additional info
#4Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter
Ben
altamonte sp,Florida,
U.S.A.
additional info
#5Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter
Ben
altamonte sp,Florida,
U.S.A.
additional info
#6Author of original report
Mon, June 18, 2007
this web site is a help I am going to print the long list of complaints and include that with my complaint letter
