Sarah
Cape Girardeau,#2UPDATE Employee
Mon, September 18, 2006
Jared placed his order on 6/19/06 with the stipulation that there be no delivery before 7/11/06, so the first date of availability was 7/5/06. Our normal time frame for finding a driver is up to 10 business days from the first date of availability. When Jared called in, it was explained to him that it was difficult to find a driver because of the huge backlog in California at the time (over 2400 cars waiting to be moved); and that we would continue to look for a driver for him. He did cancel his order with us and he was given a refund of his $100 deposit. Number 1 in our terms and conditions does state that we charge a $10 non-refundable processing fee. Our terms & conditions also states that Dependable Auto Movers is not responsible for rental car fees. We try to secure a driver as quickly as possible for all of our customers, unfortunately some circumstances are out of our control (mechanical breakdowns, drivers quitting, unavoidable delays in picking up or dropping off vehicles, accidents, backlogs in certain areas, etc.) Please feel free to contact us if you have any questions or concerns. Thank you, Dependable Auto Movers 877-209-8833