This was a corporate relocation move from New England to Florida.
Problems were as follows:
1. In New England the movers arrived 4 hours late and had no remorse. I understand things happen but at least apologize.
2. The movers were extremely rude. One mover bad-mouthed the office manager, Terry and said he was quiting as soon as he returned to Florida. That doesn't make me feel good about my contents being safe in transit. I even lent a hand to help make their job easier. No thanks for that.
3. I gave each of them a very nice tip so hopefully my items would arrive safely, in one piece. No gratitude whatsoever for my unnecessary generosity.
4. Upon move-in I had the same movers from New England and they were just as rude, even though I lent a hand to help.
5. When it came time to pay I asked for a Household Goods Descriptive Inventory sheet that documented all my items were in my home. Their system for inventory control management consisted of them assuring me everything was in my home safely because 'they just know it's all there.' I then requestd we go through every item to confirm that and they were very rude about it and they didn't have time because they needed to get to the next job. That I understand, but that's not my problem. They quickly ran through all the items, however the item description on the Household Goods Descriptive Inventory sheet was terible so it was hard to understand what was what. I felt something was missing but they said there's nothing more they can do. I even gave them a tip afterwards and to no surprise, there was not even a thank you.
6. I asked if there was a disount for paying cash and they movers told me no. I later spoke with their office and the office advised me there is a 5% discount for paying all cash. Clearly I was lied to.
7. After the movers left and I discovered my TV was shattered and a glass vase was missing. I contacted the office manager Terry and she basically said I needed to speak with the owner, Chris.
8. I spoke with Chris and items 6 and 7 above and here's what transpired:
a) He said the 5% discount would be refunded - I never received it.
b) He said there's nothing he can do about the $200 missing vase basically told me to take a hike.
c) He told me to eat it and that he's not replacing the TV. Background on the TV: last fall we purchased the TV from BJ's and weeks before the move it stopped working so Philips sent us a new one. I took that out of the box when we received it confirm it was in good condition and worked. My fiancee and I then re-packed the TV so it was ready to ship the day the movers arrived. Chris tried to say that one of the movers had a conversation with my futuer in-laws and that we were shipping a broken TV. I told Chris I will take a lie-detector test and so will my in-laws. I even offered to get everyone on a conference call. Chris refused. The TV was in perfect condition when it left New England and was shatered when it got to Florida. It was only in the possession of Dependable Pro Movers and Chris refused to take responsibility for it. He said because I didn't get the insurance he will not replace it. What a stand up guy.
I am writing this report because the public needs to know that there are unprofessionl, unethincal and bad companies out there that are only out for themselves. This is one of them.
Here are the rebuttals I expect the owner, Chris or the office manager, Terry to say:
1. It's not our faul the truck had problems in New England. I (the customer) would say I agree, however at least apologize for the inconvenience.
2. We can't control if our employees have bad things to say about us. I (the customer) would say I somewhat disagree. You need to communicate with your employees all the time, and if they're unhappy, find out why and try to resolve the problem. The consumer does not need to know about internal conflict. That's not a good feeling right before your items are about to be transported.
3. We got started 1 hour late in Florida due to your service elevator being broken. I (the customer) would say yes, that's true, however that is out of my control. Once I found that out I rusehd to have a different elevator padded so the people moving in after me weren't delayed. I also didn't want to delay the moves you had after me. That's another reason I leant a helping hand.
4. If you sign the Bill of Lading then you agree that all items are there and the job is done. I (the customer) would say yes, I partially agree, however when your employees are pressuring me to sign because they need to get going to the next job and tell me there's nothing more they can do - what am I supposed to do.
5. You didn't get insurance so therefore we will not replace the shattered TV or missing vase. I (the customer) would say that while I did not get insurance, the right thing to do is replace those missing items because it's not my fault they were damaged or missing. It's about being a good person, not a scumbag.
If you want your stuff to arrive safely, on-time, in one piece, with someone that you enjoy working with - DO NOT USE THIS MOVING COMPANY. They are out for themselves.