- Report: #1407058
Complaint Review: Dermaglow - Internet
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Author Not Confirmed
Why?
Dermaglow
Internet, USA
Web:
dermaglowagelessmoisturizer.com
Categories:
Business Rating:
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Dermaglow I ordered a free trial and keep receiving monthly orders and charges. I called to find out why, said I had to cancel before 14 days. I chose to cancel and they credited me 50% to keep the product instead of getting the full refund, because they said it would take 4-6 weeks to get refunded. After cancelling I still got 2 charges $97 and $94 and received more product. UGH! Called again. they said I never cancelled, but they would give me a 35% discount to keep the product. I am furious. They chouldn't get away with this! unsure Internet
I ordered a free trial of Dermaglow. They charged me the next month 2 charges, $97 and $94 and resent product. I called to find out why. they said I didn't cancel before the 14th day so I'm on auto ship. I then asked to cancel and return product. They replied it would take 4-6 weeks to get a refund and I would have to pay to return it or they would refund me 50% to keep product. I cancelled and kept the product. I did receive the 50% credit. Yesterday I recieved another shipment and 2 more charges. Ugh! Just called to complain, got the same speal. They told me they have no record of me cancelling. I argued with the person. Same thing,, refund will take 4-6 weeks or I can keep the product for 35% off. I was furious! I demanded to cancel and return at their cost for a full refund. Then their speal was Ok, I'll give you 60% off to keep the product. Omg! Just cancel me! She put me on hold, came back and gave me my cancellation #'s and said I was chosen for a promotion and I could keep the products. ? Right? Companies chouldn't get away with this!
