- Report: #1177188
Complaint Review: DermaJuvenate - Nationwide
Reported By:
John -
Barrie, Ontario, Canada, Ontario,
Submitted:
Updated:
-
Author Not Confirmed
Why?
DermaJuvenate
Nationwide, USA
Phone:
1-888-447-6613
Web:
Dermajuvenate.ca
Categories:
Business Rating:
(0)
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DermaJuvenate.com I received a free sample and was a day late to cancel, so was told another shipment was already on the way and couldn't be cancelled. Nationwide, US
Hello, I ordered the trial shipment of Dermajuvenate in late June 2014 and received it within a week. As the trial period came to an end I called to cancel any further shipments, but was told I was a day or two late and that a new shipment was already sent out to me. So it was impossible to cancel that shipment and it would now cost me the full cost of $89.31 plus. About a week later I noticed my Visa was charged that same amount on July 15/16, 2014.
My MC was charged $89. plus and still haven't received it. So I called them in late August to ask them how come I was charged without even receiving the new shipment and basically got no answer just a lot of mumbo jumbo. To this day I have received nothing not the product or the money back. My wife and I are seniors and we are living on a fixed income.
Even though I still haven't received that latest shipment, so I called them shortly after that wondering why I was charged for a shipment I have yet to receive.
The person I spoke with I could barely understand and got no results what-so-ever. I did get the idea that I didn't order another shipment or something of the like. The question here is if there was no other order how come my Visa was charged.
