- Report: #1361970
Complaint Review: Dermasoft and Purecell - Santa Ana California
Reported By:
Mindy Webster -
Weaverville, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dermasoft and Purecell
P.O. Box 25380 Santa Ana, 92799 California, USA
Phone:
8884549750
Web:
www.dermasoft.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DermaSoft and Purecell I responded to a facebook triall ad for Purecell Eye cream and Dermasolft skin care. Both were $4.95 each. I was horrified when I saw two 89.95 charges on my bank statement two weeks later. One box from DermaSoft was still in the it's UPS box. I called both numbers listed and both companies said the same thing. It's listed on the website after 2 weeks you'll be charged the full amount for the product. I looked carefully over that entire site and I could not find that information anywhere. Santa Ana California
I responded to a ad on Facebook. Once on the site, the advertisment stated that a trial opportunity for Purecell Eye Therapy was $4.95. Another part of the ad stated that for another $4.95 DermaSoft skin lotion would be added as well. I accepted that when both of the items came it would be in a very small trial bottle. The Purcell eye therapy came first in a regular sized bottle so when the second one came I didn't even take it out of the USPS box. In a couple of weeks after the first item arrived I was horrified to find that I had two $89.95 charges on my bank statement. I Couldn't believe it. I immediately called Purecell first and was told it was on the website that after the 2 weeks trial I would be charged $89.95.
I explained that it was not on there because I read every word on that site. After several minutes going back and forth she agreed to give me a $35.00 partial refund. For the other item which came under the name of Derma Soft was even more disappointing because they refused to give me any refund at all eventhough it was still in it's shipping package. These two companies are deceiving the public and need to be stopped. What' their doing is illegal. I'm sure the advertisment that I saw on facebook did not have anything on it about paying full price after 2 weeks. Hopefully filing this report will get the word out to the rest of the public and save anyone else from being affected by this. I could not pay my electric bill this month, hope this doesn't happen to anyone else.
1 Updates & Rebuttals
Try DermaSoft
Santa Ana,California,
USA
Response for Mindy
#2UPDATE Employee
Mon, March 20, 2017
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team
