- Report: #1349458
Complaint Review: Dermasoft - Santa Ana California
-
Author Confirmed
Why?
Dermasoft
dermasoftskinrestore.com Santa Ana, California, USA
Web:
dermasoftskinrestore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dermasoft Purecell eye therapy Dermasoft scam Santa Ana California
Report Attachments
This company is a complete scam. Do not order from them. They promise a trail offer of the dermasoft skin restore and Purcell eye therapy for a shipping price of $4.95 each. I ordered both products in December 2016 while I was out of town. I received my credit card statement in January and they had charged 89.95 for each product. Unbeknownst to me they are separate companies. I called the dermasoft skin restore and was told that under the agreement, I had 14 days to cancel before I would be charged. I explained that I never saw the agreement. After speaking with two or three people on the phone for over an hour, they refunded $67.46 to my account and cancelled the subscription. I called Purcell eye therapy and debatedd for a refund after waiting for a customer service rep for over an hour. They are telling me since the other company gave me a partial refund, they cannot give me a refund. After waiting to talk to a supervisor, I was given a $45.00 credit. Essentially with initial shipping costs, I was defrauded about $100.00. I've never seen such corruption. After researching the product, it is no more tan a common moisturizer. A costly lesson
