- Report: #1390259
Complaint Review: Diamonds International - New York City New York
Reported By:
Erik The Red -
Punta Gorda, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Diamonds International
38 W 48th St, New York, NY 10036 New York City, 10036 New York, USA
Phone:
(212) 764-6900
Web:
DI.com
Categories:
Business Rating:
(0)
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Diamonds International Over valued goods and then would not live up to agreement New York City New York
Almost 7 months ago I went on a Celebrity cruise with my wife for my 70th Birthday. We stopped in St Thomas and my wife got caught up in shipping. It was her 65th Birthday and she wanted a present. We saw a pendant which she liked. I am skeptical of buying from stores as most jewelry retailers are known for fraud. She wanted this particular neckless and I asked the clerk, who turned out to be the store sales manager what the cost was. He gave me a few prices and finally said this was his last offer. I said it was not worth the price. He said he was so sure it was that he gave me the neckless with zero dollars and the guaranty that if it did not appraise for the amount shown he would accept its return at the NY office.
When I returned I went to a registered gemologist and he appraised it for 1/3 of the value they stated. I called the NY office and asked to have it returned. They said we do not accept independent appraisers only our own, and we say it has the value noted and you cannot return it. As I paid these thieves zero I wrote to the and to Celebrity who was also at the store (the ships representative) and asked for their help. They refused to help me and backed away from the issue even though I had a letter stating they would guaranty the sale and value. They also lied. When I started dealing with the NYC HQ they became belligerent and turned it over to their bank. They have sent me statements since and I have answered with the same argument. I state to them each time that they are thieves and liars and that if they issue a return authorization I will return it, but if they do not, I will keep it until they do. I put it in a safe deposit box and there it will remain until they send me an RMA letter and an apology for being thieves and frauds.
I have all documentation and their letters and 25 emails from them and Celebrity to document their deceit. I am available to testify anywhere about both Celebrity Cruise Lines and Diamonds International collusion to defraud passengers and clients.
Erik
