- Report: #1065276
Complaint Review: Diamonds International - New York New York
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Author Not Confirmed
Why?
Diamonds International
38W 40th St New York, 10036 New York, USA
Phone:
1 800 515 3935
Web:
DiamondsInternational.com
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Diamonds International, [email protected] DI will not negotiate in good faith on a diamond exchange that they advertise New York New York
While on a Caribbean cruise with Princess Cruise Lines my wife and I shopped at a Diamonds International store in St Thomas. We purchased a set of diamonds to use as ear rings but after looking at them decided that the color was too yellow to use with white gold studs.
Diamonds International has an exchange policy that allows you to make an exchange within 30 days of the purchase. I iniated that process The next day thru Princess's Marty Frost. He put me in contact with On Board Media's Nadine Winters who contacted Diamonds International's New Yourk Reprsentative, Anat.
Since February I have been going back and forth with Anat trying to make a satisfactory exchange but she will not negoiate in good faith with me. We Paid $33,500 for the diamonds but all she will propose are diamonds in the $25,000 per set range.
Anat claims the diamonds she proposes are equal in value to mine but I know they are not. She claimed that she was quoting diamonds from DI's inventory but for one pair she sent EGL Cedrtificates for them and I Googled them and found they were in the inventory of an on line store and were on sale for $22,794.
I admit to paying too much for the diamonds and would accept an exchange valued at $28,000 but I cannot get Anat to offer that.
Walter, Ooltewah, Tennessee
1 Updates & Rebuttals
wcoh9225
Ooltewah,Tennessee,
Diamonds International
#2Author of original report
Sun, October 06, 2013
Aftter several months of comunication, Diamonds International and I have reached a satisfactory settlement on the diamond exchange I had written about earlier.
Anat, the DI representative, was respectful and accommodating thru out the process and it was thru her persistance that we reached a satisfactory settlement.
