- Report: #904316
Complaint Review: diet patch today - Internet
Reported By:
jjb -
Fremont, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
diet patch today
Internet, United States of America
Phone:
877-773-5152
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
diet patch today dietpatchtoday.com bill your credit card before a chance to cancel or see if product works, charge for the whole month including the free trial period. Begins the 14 days on day of ordering not receiving product to give Internet
I called to get the trial of diet patch and colon cure with 14 day trials. I did not go to the website to notice they would charge my credit card $89.97 on the 14th day. It said a 14 day trial but I would assume I would have the product delivered to begin trying it not starting a week earlier when it was ordered.
Colon Cure was nice about it and cancelled my order and refunded my account without a hassle.
Diet Patch was customer call person Eddie was rude and said I should have gone to the detail site to know they would charge my account 14days from the order. How do you try something for 14 days to see if it works when they dont give you 14days. He would not give me a supervisor, name to contact, or address to contact anyone higher up. He also said if I emailed them he would handle the emails too, a one man operation I guess. All I want is nothing to do with company, my refund and hopes that no one else would get scammed by them!
Colon Cure was nice about it and cancelled my order and refunded my account without a hassle.
Diet Patch was customer call person Eddie was rude and said I should have gone to the detail site to know they would charge my account 14days from the order. How do you try something for 14 days to see if it works when they dont give you 14days. He would not give me a supervisor, name to contact, or address to contact anyone higher up. He also said if I emailed them he would handle the emails too, a one man operation I guess. All I want is nothing to do with company, my refund and hopes that no one else would get scammed by them!
1 Updates & Rebuttals
DietPatchToday
United States of AmericaCustomer Signed Up For Trial
#2UPDATE Employee
Wed, July 04, 2012
Customer signed up for a 14 day trial, agreeing to the terms and
conditions that they would be billed the full price if they did not
cancel before the 14 day trial period had ended.
Customer can see the last step of the order page here that shows the
terms and conditions box is required to be checked (Also notice the
condensed version of the terms to the left of the page as well):
www.dietpatchtoday.com/order.php
The full terms and conditions the customer agreed to are located here
(They can also be clicked on on the order page, on the home page, and in
the email sent to the customer after their trial order was placed):
www.dietpatchtoday.com/terms.htm
The customer was sent the 14 day trial and the product was delivered to the customer.
Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the
product.
The trial period does begin on the order date and that is disclosed both
on the order page, the terms and conditions that are required to be
agreed to, on the main website, and a link to the terms and conditions
are emailed to the customer with their order. We extend trials all the
time for people who email or call in before the 14 day window has passed
and
are always happy to give customers more time to try the product.
We also allow customers to return the product if it is not used for a
refund if that is what the customer wishes to do. We do not do anything
that is not disclosed on our website, is required to be agreed to before
placing an order, and is sent to the customer.
We are certainly not a one man operation. We do apologize for your experience with one customer service rep. However he is correct, your 14 days did start on the day you placed your order and you had the option to call in to get more time or cancel.
