Patrick
Phx,#2REBUTTAL Owner of company
Tue, November 02, 2004
To Whom It May Concern, The above complaint comes from a person who special ordered a special style of chair and table,in a specific size,shape,color,fabric. All of these factors were verified with the customer at the time of purchase with a signed sales agreement. the majority of our business are special orders and we are very meticulous about verifying all orders properly and then asking them to sign the sales agreement. The order came in in a timely manor as quoted,the customer came in to pick up the merchandise INSPECTED IT! said "how beautiful it looked,and what great job they did",SIGNED RECEIVED IN GOOD CONDITION!!. A little while later called and said she got the wrong style of chairs after her husband told her that they should have recieved another style. She was informed that everything that was stated on the sales agreement at the time of purchase came in exactly as specified.as far as the table not sitting level we immediately ordered a new base from the MFR. on the husband/engineers recommendation of the so called problem. Dinettes For Less tried every remedy to satisfy this customer as well as to order the chair they claimed they should have received. there was absolutely no way of dealing with this customer rationally in the face of facts such as everything came in exactly as specified and there were no mistakes made on our part. Many times people dont remember what they ordered there are so many choices and when you look at so many different things people very often forget especially after 4-8weeks,in this case 8wks. although usually its a first reaction, not after inspecting it, signing for it, and commenting how nice it looks, and then loading it up and taking it home! To make a very long story short; we refunded their money took back the merchandise, and incidentally the table had no problems whatsoever except for ink marks they had put on it after they stated they never used it. you cant please everyone everytime, but some people cant be pleased no matter what you do. We strive to provide quality products and service to all our customers,we dont switch anything or give defective mercahandise. all of our products have a manufacturers warranty against any defects in materials and wokmanshp[unless it is an as is or reduced closeout item etc...]so its not a burden to order any parts or replace any defective items.
Patrick
Phx,#3REBUTTAL Owner of company
Tue, November 02, 2004
To Whom It May Concern, The above complaint comes from a person who special ordered a special style of chair and table,in a specific size,shape,color,fabric. All of these factors were verified with the customer at the time of purchase with a signed sales agreement. the majority of our business are special orders and we are very meticulous about verifying all orders properly and then asking them to sign the sales agreement. The order came in in a timely manor as quoted,the customer came in to pick up the merchandise INSPECTED IT! said "how beautiful it looked,and what great job they did",SIGNED RECEIVED IN GOOD CONDITION!!. A little while later called and said she got the wrong style of chairs after her husband told her that they should have recieved another style. She was informed that everything that was stated on the sales agreement at the time of purchase came in exactly as specified.as far as the table not sitting level we immediately ordered a new base from the MFR. on the husband/engineers recommendation of the so called problem. Dinettes For Less tried every remedy to satisfy this customer as well as to order the chair they claimed they should have received. there was absolutely no way of dealing with this customer rationally in the face of facts such as everything came in exactly as specified and there were no mistakes made on our part. Many times people dont remember what they ordered there are so many choices and when you look at so many different things people very often forget especially after 4-8weeks,in this case 8wks. although usually its a first reaction, not after inspecting it, signing for it, and commenting how nice it looks, and then loading it up and taking it home! To make a very long story short; we refunded their money took back the merchandise, and incidentally the table had no problems whatsoever except for ink marks they had put on it after they stated they never used it. you cant please everyone everytime, but some people cant be pleased no matter what you do. We strive to provide quality products and service to all our customers,we dont switch anything or give defective mercahandise. all of our products have a manufacturers warranty against any defects in materials and wokmanshp[unless it is an as is or reduced closeout item etc...]so its not a burden to order any parts or replace any defective items.