- Report: #238183
Complaint Review: Direct Buy - Corona California
-
Author Confirmed
Why?
Direct Buy
9073 Pulsar Court #b, Corona, 92883 California, U.S.A.
Phone:
951-667-41060
Web:
N/A
Categories:
Business Rating:
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INVESTIGATION: DirectBuy commitment 100% member satisfaction. DirectBuy recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Merrillville Indiana *UPDATE: DirectBuy recognized by Rip-off Report as a safe business service. DirectBuy pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Direct Buy found to be the largest consumer buying club of its kind. Rip-off Report Verified Safe
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Tom Or Jenny The Owners Lied about the direct buy to the customer from the manufactures. They are the middleman. Corona California
I went to the meeting they hold. It is high pressured and they watch you so closely in that building that you feel like your a theif. I was talked into the membership by a couple that were there. Later i found out they knew the guys there? So who were they.
I paid the down payment and was told several times they do not mark the price up from any manufactures prices. RIGHT: I went to a company down the street to check out somethings with a list I had made off the internet. I had been to Sears, Lowes, Best Buy and several other places. They couldn't touch the prices from the lowest price i got from a free membership company.
I bought a double oven 30" convection for the price that was so great that I asked the company what was the deal. It was being sold at cost, YES cost! to them, and WOW what a difference from what COST is to Direct Buy.
Direct Buys mark up is almost the same as any store and your paying the membership fee to be allowed to go in a building. Something is not right with this picture. TELLING ME THE MANUFACTERS TO THEM PRICE IS ONE THING and what they add on is something else. YES THEY DO ADD COST ON TO THE PRICE.
lOOK AT THE SHOW ROOMS and the amount of people who work there. Do they get that free also. RIGHT: MAYBE THE NEWS SHOULD GET INVOLED IN DOING A REAL REPORT ON DIRECT BUY
Judy
riverside, California
U.S.A.
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Tom Or Jenny The Owners Lied about the direct buy to the customer from the manufactures. They are the middleman. Corona California
I went to the meeting they hold. It is high pressured and they watch you so closely in that building that you feel like your a theif. I was talked into the membership by a couple that were there. Later i found out they knew the guys there? So who were they.
I paid the down payment and was told several times they do not mark the price up from any manufactures prices. RIGHT: I went to a company down the street to check out somethings with a list I had made off the internet. I had been to Sears, Lowes, Best Buy and several other places. They couldn't touch the prices from the lowest price i got from a free membership company.
I bought a double oven 30" convection for the price that was so great that I asked the company what was the deal. It was being sold at cost, YES cost! to them, and WOW what a difference from what COST is to Direct Buy.
Direct Buys mark up is almost the same as any store and your paying the membership fee to be allowed to go in a building. Something is not right with this picture. TELLING ME THE MANUFACTERS TO THEM PRICE IS ONE THING and what they add on is something else. YES THEY DO ADD COST ON TO THE PRICE.
lOOK AT THE SHOW ROOMS and the amount of people who work there. Do they get that free also. RIGHT: MAYBE THE NEWS SHOULD GET INVOLED IN DOING A REAL REPORT ON DIRECT BUY
Judy
riverside, California
U.S.A.
2 Updates & Rebuttals
Dmodela
NJ,New Jersey,
U.S.A.
Still the best rates I've seen
#2Consumer Comment
Fri, July 31, 2009
I also did an extensive amount of research before purchasing my items through Direct Buy and Direct Buy still had the best rates compared to the retailers and online-retailers whom products I did not trust anyways. I've had nothing but good experiences with Direct Buy and I'm anticipating many more.
Emily
Markham,Ontario,
Canada
Direct Buy's markup
#3Consumer Comment
Tue, March 20, 2007
I am responsible for our Direct Buy account. We are a manufacturer in Canada so I am speaking from my experience with Direct Buy Canada. I am also a member at the Direct Buy Toronto North location so I went through the whole sales pitch and yes, I have the patience to go through the binders at the centre. I can absolutely confirm that Direct Buy (Canada) does not markup our prices to its members. In fact, I prepare the product binders that you see in the showrooms. The Direct Buy cost is the price that I am selling to you (the consumer) through Direct Buy. I was told that Direct Buy makes money from the membership fee (it is expensive to join!). Also, the local centre will add something like 7% handling fee for large items such as furniture. There is no handling fee on my products since they are quite small. Direct Buy is a franchise so I am very sure that you'll get great and poor centres due to their customer service abilities. I won't comment on that.. just that the same goes for a fast food chain that has some locations with great service, and other locations with poor service. Again, I'm not making excuses for the centre or the poor customer service, etc. What I am saying is that from my experience with Direct Buy as a manufacturer, there is absolutely no additional cost that they add on. If my binder says Direct Buy/UCC cost is $100, it's $100 to you and that's the price I put in the binder myself.
