- Report: #209362
Complaint Review: Direct Buy - Nationwide
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Direct Buy
Nationwide, U.S.A.
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INVESTIGATION: DirectBuy commitment 100% member satisfaction. DirectBuy recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Merrillville Indiana *UPDATE: DirectBuy recognized by Rip-off Report as a safe business service. DirectBuy pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Direct Buy found to be the largest consumer buying club of its kind. Rip-off Report Verified Safe
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Ripoff Feel I was coerced to join and was PROMPTLY abandoned once they had my money in their hands! Nationwide
Wish I'd read all these reports before I got suckered into joining, but I'm sure that's why prospective members must make that decision on the spot!
I'm in the "buyer's remorse" timeframe, and will report, IN PERSON, first thing Tuesday to cancel my membership. Prior to attending the "secret meeting," I'd spent more than 20 hours of precious time, shopping at various furniture retailers, trying to find exactly what I wanted.
After signing up, I immediately started looking for information from those exact furniture manufacturers, and was told, "Oh, we don't get their furniture...but we can find you very comparable furniture for much lower prices." I had a very specific fabric picked out, and was told that "there are so few mills, I'm positive you'll find that fabric here."
I was sent to "the catalogs" and "the thousands of fabric selections"...and promptly abandoned! Immediately, I had this very sick feeling in my stomach that I'd just made the biggest financial blunder in my life!
BUT...to give the company the benefit of the doubt, I talked myself into staying and giving it my best shot.
I spent over 3 hours looking through every single fabric swatch, and NEVER was able to find my fabric choice. And I could NEVER get anyone to give me any assistance...they were too busy giving "the sales pitch" to others!
I skipped over to the remaining items on my list, and, except for the stove, I found NOTHING...and nothing "comparable". So...for more than $4K, I am now faced with making substitutions for EVERYTHING?!?!? I think NOT!!!
By the way, the extremely small savings I could get from buying the stove would in no way make up for my membership cost...especially considering I'd have to wait 4 or more weeks to receive it...IF it hadn't already been discontinued!
Concerned about other potential members
Washington DC
U.S.A.
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy Ripoff Feel I was coerced to join and was PROMPTLY abandoned once they had my money in their hands! Nationwide
Wish I'd read all these reports before I got suckered into joining, but I'm sure that's why prospective members must make that decision on the spot!
I'm in the "buyer's remorse" timeframe, and will report, IN PERSON, first thing Tuesday to cancel my membership. Prior to attending the "secret meeting," I'd spent more than 20 hours of precious time, shopping at various furniture retailers, trying to find exactly what I wanted.
After signing up, I immediately started looking for information from those exact furniture manufacturers, and was told, "Oh, we don't get their furniture...but we can find you very comparable furniture for much lower prices." I had a very specific fabric picked out, and was told that "there are so few mills, I'm positive you'll find that fabric here."
I was sent to "the catalogs" and "the thousands of fabric selections"...and promptly abandoned! Immediately, I had this very sick feeling in my stomach that I'd just made the biggest financial blunder in my life!
BUT...to give the company the benefit of the doubt, I talked myself into staying and giving it my best shot.
I spent over 3 hours looking through every single fabric swatch, and NEVER was able to find my fabric choice. And I could NEVER get anyone to give me any assistance...they were too busy giving "the sales pitch" to others!
I skipped over to the remaining items on my list, and, except for the stove, I found NOTHING...and nothing "comparable". So...for more than $4K, I am now faced with making substitutions for EVERYTHING?!?!? I think NOT!!!
By the way, the extremely small savings I could get from buying the stove would in no way make up for my membership cost...especially considering I'd have to wait 4 or more weeks to receive it...IF it hadn't already been discontinued!
Concerned about other potential members
Washington DC
U.S.A.
2 Updates & Rebuttals
Melissa
Miami,Florida,
U.S.A.
Immense savings
#2Consumer Comment
Fri, July 31, 2009
Personally, we have saved more than our membership fee within our almost 2 years of being members of Direct Buy. Sometimes we go into the showroom just to look around. I love the friendly atmosphere there and someone is always willing to give you a helping hand when needed.
William
Waterbury,Connecticut,
U.S.A.
Thanx to all the Direct Buy supporters
#3Consumer Comment
Tue, September 05, 2006
I recently saw an infomercial about Direct Buy and I was curious. However, now I feel I must thank this company's supporters for saving me a ton of money. Talking down to people is no way to make your argument. You don't like the service? Oh, O.K. you're not a smart shopper. You don't like the high pressure sales pitch? Well, there's the proof. You're just not a smart shopper. You can't justify the high cost of joining compared to the savings you can RESONABLY expect? Guess what-- you're just not a smart shopper. Give me a break! You're not smart shoppers. You didn't read the contract. We don't expect everyone to UNDERSTAND the value of this system of business. All of these are statements written here by people who like direct buy about people who don't. And why do they use personal attacks in the responses they write anyway? Are they the only ones capable of understanding the language in the contract? Are they the only ones able to see the genius of this company? Are they the smartest people in the world? No. They are not. The truth of the matter is that missery loves company. They got ripped just like everyone else did. They've realized that there's not much they can do to get out of the deal so they go ahead and personally attack anyone who dares let the world know that these people are SUCKERS. Even worse; if you were smarter than they were and you got outa Dodge before signing the contract, boy you are public enemy #1. You are not as smart as they are and you just don't know it. O.K. Whatever makes them feel better about themselves I guess. Me? I'll just sit here at home thinking of all the things I'm gonna do with the money these Einsteins just saved me. Maybe a cruise? Nah. Maybe a hot tub? Nah. How about a down payment on new car? Hmmm. Sound good. Now, if only I were smart enough to pass that d**n drivers test.
